Aundrea Stewart
Pasadena,TX
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Floor and Decor
04.2023 - 05.2025
- Address and document unsatisfactory performance and policy violations
- Monitor associate retention and career development
- Ensure compliance to scheduling, hiring, payroll and business planning processes
Guest Service Representative
KFC Restaurant
04.2019 - 12.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Cashier
McDonald's
04.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor’s - Biological And Physical Sciences
Lamar University
Beaumont, TXSouth Houston High School
South Houston, TX05.2020
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Training and mentoring
- Team development
- New hire training
- Relationship building
- Handling escalations
- Schedule management
- Customer escalations
- Phone and email etiquette
- Customer service management
- Microsoft office
Timeline
Customer Service Supervisor
Floor and Decor
04.2023 - 05.2025
Guest Service Representative
KFC Restaurant
04.2019 - 12.2020
Cashier
McDonald's
04.2018 - 03.2019
Bachelor’s - Biological And Physical Sciences
Lamar University
South Houston High School
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