Aundreadoreen Sanchez
Tacoma
Summary
Friendly energetic front desk receptionist effective at coordinating paperwork, payments, and patient information. Goes beyond basic requirements to help senior staff be more efficient and on-task by expertly handling basic administrative needs. Good at making guests feel welcome, answering questions, and anticipating needs.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work History
Perdiem Weight loss and wellness
MultiCare Health
Tacoma
12.2024 - 05.2025
- Covered shifts within 6 weight loss clinics
- Scheduled 100+ referrals daily and prepared new patient packets.
- Completed day-to-day duties accurately and efficiently.
- Helped patients in person or in the phone with questions and any concerns.
Mary Bridge float pool
MultiCare Health
Tacoma
09.2024 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Traveled to different specialty clinics where coverage was needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to each clinics needs.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to patients needs when face-to-face or through phone conversations.
Front Desk Lead Receptionist
MultiCare Health System
Tacoma
03.2022 - 09.2024
- Responsible for assigning front staff daily task.
- Responsible to provide guidance on front desk procedures and answer questions regarding protocol.
- Responsible to help develop and implement training and education to train new staff.
- Greet patients, maintaining appointments and providing direction to people in person and on the phone.
- Answered a multi phone system up to 100 + calls daily.
- Check in and out a patient count of up to 80 patients daily.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Balanced a cash drawer at the end of my shift.
Self-employed
Tacoma
09.2015 - 06.2020
- Protected children from harm by monitoring environment and removing hazards.
- Balanced children's schedules around play, rest, and learning activities.
- Enhanced sociability by taking children on variety of age-appropriate outings.
- Handled housekeeping tasks such as cleaning and laundry with efficiency.
- Met children's nutritional needs with well-prepared meals and snacks.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Minimized spread of germs with thorough cleaning and sanitizing.
Medical Receptionist
General Medical Clinic
Tacoma
03.2012 - 09.2015
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Protected patient data through strict compliance with HIPAA requirements.
- Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Prepared for upcoming appointments by printing patient information and forms.
- Backed up medical staff by helping clean and prepare rooms for patients.
- Updated office files daily and kept records organized.
Cashier
Chevron
Spanaway
10.2011 - 03.2012
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Processed new orders, returns, and exchanges, handling 100+ transactions per day on average.
- Processed refunds and exchanges for different products.
- Educated customers on promotions to enhance sales.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Kept customers happy by quickly processing payments and bagging purchases.
Childcare Lead Teacher
Asbury Kids Korner
Tacoma
03.2005 - 04.2009
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs.
- Provided individual and small group instruction to meet individual needs of each child.
- Supervised children during all activities to maintain safety and wellbeing.
- Created and assigned interactive lesson plans for basic early learning skills.
- Adhered to all state and federal standards for daycare environment and curriculum.
- Balanced schedules to include instruction, demonstration and quiet periods.
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
Education
Diploma -
John F. Kennedy
Skills
- Leadership
- Organization
- Problem solving
- Teamwork
Timeline
Perdiem Weight loss and wellness
MultiCare Health
12.2024 - 05.2025
Mary Bridge float pool
MultiCare Health
09.2024 - 12.2024
Front Desk Lead Receptionist
MultiCare Health System
03.2022 - 09.2024
Self-employed
09.2015 - 06.2020
Medical Receptionist
General Medical Clinic
03.2012 - 09.2015
Cashier
Chevron
10.2011 - 03.2012
Childcare Lead Teacher
Asbury Kids Korner
03.2005 - 04.2009
Diploma -
John F. Kennedy