Hi, I’m
Aundreah Steele
Fulton,MS
Summary
With over 20 years of experience in various roles, including customer service, contract cleaning, and patient scheduling, I am a highly organized and detail-oriented individual seeking a full-time or part-time position within your company. Throughout my career, I have developed proficiency in a range of skills, from cash handling (POS) to bookkeeping. My proven ability to multitask and effectively manage my time allows me to provide exceptional customer service with a smile, every time. I am confident that my strong work ethic and dedication to delivering high-quality results would make me a valuable asset to your team.
Overview
21
years of professional experience
1
Certification
Work History
D&M Cleaning ServiceFulton, MS
Contract Cleaner
01.2018 - Current
Job overview
- Residential and commercial cleaning
- Performed thorough cleaning and sanitization of assigned areas, including kitchen, bathrooms, offices, as well as any furniture throughout the building/home
- Assist in training new contract cleaners on proper techniques, safety guidelines, and company expectations
- Develop strong relationships with clients through consistent delivery of exceptional service
- Enhance client satisfaction by providing thorough and efficient cleaning services
- Manage inventory of supplies, replenishing stock as needed to maintain optimal performance levels during assignments
Dollar GeneralFulton, MS
Cashier/Sales Associate
01.2017 - 01.2018
Job overview
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Greet customers with a smile when entering the store and respond promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints calm and professionally, leading to improved customer loyalty in busy, high stress situations
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases with 100% accuracy
Homan IndustriesFulton, MS
Front desk/Scales clerk
01.2013 - 01.2016
Job overview
- Weigh all incoming/outgoing trucks for weight accuracy and cut checks to customers accordingly
- Accurately enter, ceate and update spreadsheets, reports, and presentations using Microsoft Office
- Performed general clerical duties such as copying, faxing, scanning, filing paperwork, etc.
- Cross-trained with management position to complete day end paperwork
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to the appropriate personnel or taking detailed messages when necessary
North MS Medical CenterTupelo, MS
Scheduling Clerk
01.2004 - 01.2010
Job overview
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Enter patient data into the electronic health record (EHR) system with 100% accuracy
- Verified insurance coverage and obtained referrals for scheduled consults
- Developed strong relationships with referring physicians' through effective communication
- Provided comprehensive clerical support to a team of 30+ professionals
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
Education
Itawamba Community CollegeFulton, MS
Psychology from Psychology
Mantachie Attendance CenterMantachie, MS
General Studies from General Studies
Skills
- Friendly customer service
- Stocking and organizing
- Professional conflict resolution
- Appointment scheduling
- Insurance Verification
- Healthcare Administrative Experience
- Attention to detail
- Effective Multitasking
- Professional appearance
- Commercial and residential cleaning
- Strong Organizational Skills
- Willingness to learn
- Dedicated Work Ethic
- Effective Team Collaboration
- Adaptability and flexibility
- Productivity and time management
- Effective Communication
Certification
Driver's License
Timeline
Contract Cleaner
D&M Cleaning Service
01.2018 - Current
Cashier/Sales Associate
Dollar General
01.2017 - 01.2018
Front desk/Scales clerk
Homan Industries
01.2013 - 01.2016
Scheduling Clerk
North MS Medical Center
01.2004 - 01.2010
Itawamba Community College
Psychology from Psychology
Mantachie Attendance Center
General Studies from General Studies