AUNDRIKA WRIGHT

Phenix City,AL

Summary

Extensive experience exceeding 18 years in customer service, sales, and property appraisal. Enhanced order processing efficiency by 30% in just 6 months. Effectively handled high-volume inquiries, achieving a 95% resolution rate for customer issues within 48 hours.

Overview

years of professional experience

Work History

Appraiser I - Real Property / Board of Assessors

Columbus Consolidated Government

09.2021 - Current

Compiles data obtained from site inspections; makes necessary adjustments relating to construction quality, condition, and effective age.
Draws building sketches of improvements using computer programs; organizes the results, analyzes sales, reviews current values, and submits recommendations to the Division Chief.
Receives and reviews building permits. Reviews and files construction plans.
Inspects permitted properties; takes and files field notes. Reviews current property sales, makes on-site inspections.
Compiles data to determine the validity of sales. Inspects properties to determine the fair market value. Enters data into the OASIS program to formulate recommendations for fair market values.
Works with property splits and combinations to include proper identification, the location of buildings, and values; submits value recommendations to the Division Chief.
Creates and maintains accurate and up-to-date records on properties appraised.
Discusses valuation methods with property owners in response to appeals. Assist in the preparation of presentations to the Board of Tax Assessors.
Carries out a continuous effort to improve operations, and works cooperatively and jointly to provide continuous improvement.
Appraisal Technician - Board of Assessors
Enters information on new deeds into the IasWorld system.
Verifies the accuracy of this information and makes corrections.
Responds to inquiries and complaints. Processes and distributes incoming mail.
Answers telephone, assists taxpayers and directs calls.
Assists taxpayers in completing and submitting forms for property returns and appeals.
Assists Veterans and other taxpayers with documentation for homestead exemptions.
Assists in arranging appointments for the Board of Tax Assessors and the Board of Equalization.
Performs other related duties as assigned.

Account Specialist

The Game Headwear/MV Sport

04.2006 - 09.2020

Manage incoming and outgoing inquiries through all service channels (web, phone, email), communicate with customers in a timely manner to ensure work is completed to their satisfaction start to finish. Processed new orders, return authorization, credits, and other special projects.
Effective balance of high volume productivity demands against the ability to provide analytical troubleshooting and problem resolution.
Works with other third-party vendors on troubleshooting and resolving issues by working across organizational boundaries to resolve customer incidents and requests.
Trains new employees in a variety of job roles.
Maintained accurate order data through continuous sales reports monitoring and updating.

Customer Service Representative

Ranger Joe’s

01.2003 - 04.2006

Wrote sewing and laundry tickets for military personnel
Operated the cash register for daily transactions
Stocked inventory and maintained levels

Education

Surgical Technology Program

Columbus Technical College

Columbus, GA

Skills

Creative analysis
Quick problem-solving
Effective verbal communication
Excellence in customer service
Project coordination
Organizational skills

Networking abilities
Collaborative teamwork
Typing speed (60-70 wpm)
Proficient in Microsoft Office
Experienced with Google Docs
Knowledge of MAS200 and A2000

Accomplishments

Leadership Development Program

Residential Appraiser I

Timeline