Aung Tway
Garland,TX
Summary
Dynamic Cell Phone Technician at Assurant with a proven track record in quality control and technical troubleshooting. Enhanced repair efficiency through meticulous documentation and preventive maintenance, resulting in improved customer retention. Recognized for strong teamwork and adaptability, fostering a knowledgeable environment while training new staff on best practices.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Cell Phone Technician
Assurant
1401 Lakeway Dr. Lewisville, TX, 75057
01.2022 - Current
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Conducted regular quality checks on repaired devices, ensuring long-lasting functionality postrepair.
- Completed quality and fraud inspections on cell phones.
- Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
- Erased user data, debugged application issues and refurbished devices for resale.
- Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
Sales Associate
Wal-Mart Supercenter
555 W Interstate 30, Garland, TX, 75043
10.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sandwich Artist
Subway
5970 Broadway Blvd, Garland, TX, 75043
02.2018 - 03.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
Richland College
Dallas, TXSouth Garland Highschool
Garland, TX05.2019
Skills
- Software installation
- Technical troubleshooting
- Quality control
- Diagnostic testing
- Mobile device management
- Debugging
- Device testing
- Camera testing
- Data erasure
- Cell phone maintenance
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Safety awareness
Timeline
Cell Phone Technician
Assurant
01.2022 - Current
Sales Associate
Wal-Mart Supercenter
10.2019 - 06.2021
Sandwich Artist
Subway
02.2018 - 03.2019
Richland College
South Garland Highschool