AUNGELICA DOWNING
Summary
Compassionate family service coordinator providing culturally appropriate services for diverse immigrant families across Montgomery County, MD. Experienced in case management, goal setting, outreach and recruitment as well as retention of families enrolled in the program. Offering devoted attention with flexible style to meet unique family characteristics and goals. Highly organized, proactive, and reliable with team-oriented mentality. Loyal to mission and organization, strong work ethic, adaptable approach to changing needs and exceptional interpersonal skills. Adept at working effectively and efficiently in unsupervised settings and at quickly mastering new skills. Passionately engaging in efforts to expand knowledge and experience toward ultimate career goals of completing a Master’s Degree in Clinical Mental Health and working in a mental health setting to serve clients as a Mental Health Therapist.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Family Service Coordinator
Sheppard Pratt, Family Discovery Center
Rockville, MD
02.2023 - Current
- Conduct assessments of families in order to identify strengths, needs and resources.
- Provide case management services including goal setting, resource referrals, monitoring and follow-up activities.
- Maintain accurate records of client contacts through both written notes and electronic documentation systems.
- Attend professional conferences related to family support services in order to stay current with best practices and trends.
- Complete intake assessments on families to determine service needs.
- Complete all necessary trainings throughout the duration of my role including but not limited to: Nurturing Parenting Curriculum Teacher Training, LENA Start Coordinator Training, Motivational Interviewing,
- Welcome and orient parents to program by setting a warm and knowledgeable tone as the center's first person of contact throughout the duration of participating in the program. This timeline includes initial inquiry of program services, completing referrals, completing intake and enrollment processes, case management, and providing transition services to clients completing the program.
- Maintain a caseload of 20-25 individuals, checking in with each at least twice a month.
- Lead monthly parent advisory groups with enrolled participants and lead case review meetings with staff.
- Attend community events and community partnership events to promote center services and collaborative activities.
Child Development Specialist
Sheppard Pratt, Family Discovery Center
Rockville, MD
10.2022 - 02.2023
- Supervised child development team of three individuals
- Developed and supported positive nurturing relationships with parents and their young children through formal parenting classes and informal tips.
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning for children four and under.
- Performed ASQ-3 and ASQ:SE assessments to check intellectual, behavioral and environmental well-being.
- Identified appropriate community resources and provided referrals as appropritate.
- Established behavioral modification goals and assessed progress toward goals with team and families.
- Completed required trainings on time.
Kids Yoga Instructor
Lifetime Athletic Club
Columbia , MD
04.2022 - Current
- Create curriculums for different skill levels and varying ages (3-11 year olds).
- Implement mindfulness training sessions to foster social emotional regulation in young children.
- Respond promptly to parent inquiries regarding their child's progress in class.
- Instruct 3 classes each week, including up to 12 students each class
- Passionately teach children about the benefits of yoga and provided a safe and comfortable environment for them to be able to practice techniques.
Administrative Intern
DMH Consulting
Rockville, MD
09.2020 - 12.2020
- Quickly and accurately entered client information into CRM system.
- Utilized marketing techniques and created social media posts for company.
- Tracked and completed manager and client requests in a timely manner.
- Completed administrative tasks for staff such as making copies, proofing documents, corresponding emails.
- Implemented and maintained organized filing system.
Shift Supervisor
Starbucks
Rockville, MD
03.2011 - 10.2022
- Served as acting Store Manager when manager was on extended leave.
- Supervised a team of 10 to 20 employees as Shift Supervisor.
- Received numerous awards and recognition at six sites across four states during over ten years employment at Starbucks.
- High performing supervisor that assisted manager in hiring process
- Lead trainer responsible for training newly hired baristas and supervisors.
- Maintained highest standards of conduct and service to support company reputation.
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Arts -
Arizona State University
05.2021
Skills
- Staff Supervisor
- Case Management
- Evaluation and Assessment (eg ASQ, EPDS, LPS)
- Family Support Coordinator
- LENA Program Coordinator
- Community Outreach and Partnership
- Basic Level Spanish
- Team Leadership and Training
- Conflict Resolution
- Documentation and Data Entry
- Early Intervention Services
- CPR Certified
- Microsoft Office, Zoom, Teams, One Drive, technology platforms proficient
- Empathetic Active Listening
- Mindfulness and Yoga Instruction
Certification
RYT 200, 200-hour Yoga Teacher Training
House of Om | Bali, Indonesia
August 2023
American Red Cross CPR Certified
July 2022, Expires July 2024
LENA Start Coordinator - December 2022
Nurturing Parenting Facilitator - June 2023
Case Management Trainings: Motivational Interviewing, Preventing and De-escalating Crisis Situations, Cultural Competence, Family Peer Support, Suicide Prevention
Languages
Spanish
Limited
Timeline
Family Service Coordinator
Sheppard Pratt, Family Discovery Center
02.2023 - Current
Child Development Specialist
Sheppard Pratt, Family Discovery Center
10.2022 - 02.2023
Kids Yoga Instructor
Lifetime Athletic Club
04.2022 - Current
Administrative Intern
DMH Consulting
09.2020 - 12.2020
Shift Supervisor
Starbucks
03.2011 - 10.2022
Bachelor of Arts -
Arizona State University
RYT 200, 200-hour Yoga Teacher Training
House of Om | Bali, Indonesia
August 2023
American Red Cross CPR Certified
July 2022, Expires July 2024
LENA Start Coordinator - December 2022
Nurturing Parenting Facilitator - June 2023
Case Management Trainings: Motivational Interviewing, Preventing and De-escalating Crisis Situations, Cultural Competence, Family Peer Support, Suicide Prevention
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