Claudette Amanda Ward
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Family Care Specialist and coordinator. Over 20 years of Coordinating, organ, tissue and eye donation, hospitals standard operating procedures, OSHA, FDA regulations, trauma and grief care expertise. Offering comprehensive background in communications, community outreach, fundraising, grant writing, and sales, as well as strong interpersonal, organizational and computer skills. Skilled in communicating with administrators, doctors, nurses, hospital staff, social workers, palliative care personnel, end of life specialist, hospice care, and general public.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Family Service Coordinator
Mississippi Organ Procurement Organization
07.2019 - 01.2023
- Educate and support families of potential organ donors throughout the process of donation
- On-Call position
- Review medical charts, patient histories, labs
- Interact with medical staff, clergy, and social workers daily
- Educate hospital staff regarding the processes involved with organ donation and working with families in that capacity
- Obtain written authorization from families for organ, tissue and eye/cornea donation
- Obtain complete medical history of the patient with the families of the organ donor
- Usher families through the organ donation process, provide support and grief materials for upcoming days, months of grief
- Keep in contact with families throughout the process of organ donation/tissue/eye donation
- Give families personalized keepsakes to honor their loved ones as heroes
- Provide information about ongoing support provided by organization, and process for reaching out to recipients
- Frequently attend seminars and training programs regarding grief, bereavement, crisis intervention and response
- Advocate for organ and tissue donation through volunteer work within the community
- Obtained Certification for Grief Counseling
- Attended and participated staff meetings and training seminars.
- Conducted individual and family counseling sessions to help clients with the organ, eye and tissue donation process, and their grief journey.
Director of Coordination Florida Lions Eye Bank
Miller School of Medicine
01.2004 - 01.2012
- Donor Coordinators
- Hired and trained new coordinators
- Served as a liaison for The Florida Lions Eye Bank in communications between Hospitals, The Life Alliance Organ Recovery Agency (LAORA), The University of Miami Bone and Tissue Bank
- Reviewed and analyzed deaths from Eighty hospitals, six counties and six Medical Examiners
- Reviewed and analyzed donor charts to determine donor eligibility
- Utilize the Florida Donor Registry to maximize number of donors
- Located legal next -of-kin of potential donors
- Served as a designated requester by giving families the correct information to make an informed decision about eye/cornea donation
- Obtained and documented consent and medical social interview with legal next-of-kin
- Coordinated the release of medical records
- Dispatched technicians for recovery of eyes/corneas in a timely manner
- Maintained relationships with funeral homes in six counties who assist the Florida Lions Eye Bank coordinating recovery for surgical cases done by FLEB technicians
- Maintained relationships with funeral directors who have completed training course for eye enucleating and assist in recovery for research/teaching eyes
- Researched data from Life Alliance Organ Recovery Agency (LAORA)
- Recommend and implemented changes: That proved to be cost effective To streamlined communications Maximize the number of donors
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Marketing Director
Kavanugh Management
04.2017 - 01.2018
Coordinator
Abbey Salon
11.2016 - 01.2018
Director of Development
AIDS Service Coalition
01.2016 - 02.2017
Indiana Organ Procurement/Indiana Donor Services
06.2013 - 03.2015
- Educate and support families of potential organ donors throughout the process of donation
- On-Call position
- Review medical charts, patient histories, labs
- Interact with medical staff, clergy, and social workers daily
- Educate hospital staff regarding the processes involved with organ donation and working with families in that capacity
- Obtain written authorization from families for organ donation
- Obtain complete medical history of the patient with the families of the organ donor
- Usher families through the organ donation process, provide support and grief materials for upcoming days, months of grief
- Keep in contact with families throughout the process of organ donation/tissue/eye donation
- Give families personalized keepsakes to honor their loved ones as heroes
- Provide information about ongoing support provided by organization, and process for reaching out to recipients
- Frequently attend seminars and training programs regarding grief, bereavement, crisis intervention and response
- Advocate for organ and tissue donation through volunteer work within the community
- Experience
Donor Coordinator/Family Service Specialist/Director of Donor Coordination
Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of Miami
01.2005 - 01.2012
Fundraising Executive Assistant
Eye Bank Association of America, Lions Eye Bank, Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of
01.1999 - 01.2004
- (EBAA) Conferences throughout the year to stay informed on latest EBAA and FDA regulations; collaborative efforts, and new medical data
- Public speaking to raise awareness for the Florida, Miller School of Medicine
- Researched and created an extensive database of charitable foundations
- Worked closely with the Chief Executive Officer and the board of directors to identify needs that can be met by a grant
- Identify foundations that meet with the needs of Florida Lions Eye Bank
- Forged relationships with foundations
- Wrote grant proposals
- Met grant deadlines
- Maintained a comprehensive database
- Secured funds for the organization
- Attended and reported directly to the Board of Directors regarding fundraising progress
- Attended and assist fundraising events
- Offered presentations to a variety of organizations in an effort to raise awareness about the need for corneal/eye donation.
Cornea Technician
Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of Miami
01.1998 - 01.2001
- Miller School of Medicine
- Worked closely with Medical Examiners in the Dade, Broward, Palm Beach, Fort Pierce, St
- Lucie, Collier County and the Keys
- Maintained relationships with hospital administrators and personnel
- Assisted training local funeral directors on enucleating procedures for research
- Worked closely with the University of Miami Tissue Bank (UMTB) and the Life Alliance Organ Recovery Agency (LAORA)
- Prepared and sent blood for laboratory testing
- Maintained and organize a working lab
- Cataloged all incoming eyes with appropriate documentation
- Reviewed medical charts to determine donor eligibility
- Performed sterile eye enucleation and preservation
- Maintained compliance with standards set by the Food and Drug Administration (FDA), Health and Human Services, HIPAA Privacy rules, Occupational Safety & Health Administration (OSHA), and the Florida Agency for Health Care Administration (FAHCA)
Store Manager
Cacique, Pembroke Pines
01.1994 - 01.1997
- Knew sales quotas
- Met and surpassed sales quotas
- Hired and train and supervised new staff
- Organized payroll
- Conducted Inventory
- I was given a store to manage with a national ranking of 117th in the country
- I was able to obtain a top ten ranking within two years.
Education
Florida International University
Communications
University of Southern Mississippi118 College Dr
2007
Communications
Florida Atlantic University
1999
Communications
University of Southern Mississippi118 College Dr
1989
Skills
- Continuing Education
- Hospital Staff Support
- Family Needs Assessments
- Case Planning and Management
- Federal Statutes
- Eligibility Determinations
- Microsoft Office Suite Proficiency
- Referral Coordination
- Updating Documentation
- Counseling Services
- Government Standards
- Client Screening
- Operational Requirements
- Business Correspondence
- Community Outreach Programs
- Compassionate Care
- Workflow Processes
- Family Assessments
- Team Meetings
- Case Recordkeeping
- Document Uploading
- Document Organization
- Providing Resources
- Large Caseloads
- Government Agency Guidelines
- Community Integration
Certification
Certified Grief Counselor
Timeline
Family Service Coordinator
Mississippi Organ Procurement Organization
07.2019 - 01.2023
Marketing Director
Kavanugh Management
04.2017 - 01.2018
Coordinator
Abbey Salon
11.2016 - 01.2018
Director of Development
AIDS Service Coalition
01.2016 - 02.2017
Indiana Organ Procurement/Indiana Donor Services
06.2013 - 03.2015
Donor Coordinator/Family Service Specialist/Director of Donor Coordination
Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of Miami
01.2005 - 01.2012
Director of Coordination Florida Lions Eye Bank
Miller School of Medicine
01.2004 - 01.2012
Fundraising Executive Assistant
Eye Bank Association of America, Lions Eye Bank, Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of
01.1999 - 01.2004
Cornea Technician
Florida Lions Eye Bank, Bascom Palmer Eye Institute, University of Miami
01.1998 - 01.2001
Store Manager
Cacique, Pembroke Pines
01.1994 - 01.1997
Florida International University
Communications
University of Southern Mississippi118 College Dr
Communications
Florida Atlantic University
Communications
University of Southern Mississippi118 College Dr
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