Aungkana Muangmanee
San Francisco,CA
Summary
- Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction. Articulate demonstrated passion for building relationships,
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Receptionist's X-ray Department
Bangkok hospital
Bangkok, Thailand
01.2022 - 08.2022
- The Receptionist is Scheduler acts as the first point of contact for all patients and visitors. Responsibility for scheduling appointments and maintaining accurate patient records. Obtain authorizations. Input, retrieve and print patient information. Schedule and confirm appointment.
- Greet patients and other visitors.
- Answer and handle a high volume of calls from referring physicians, patients, and others.
- Maintains cleanliness and order within the waiting room.
Technical Assistant's Dental X-ray
Bangkok Hospital
Bangkok, Thailand
01.2022 - 08.2022
- Dental x-ray technicians are responsible for taking dental x-rays and creating images of the teeth, jaw, and other parts of the mouth. They use specialized equipment to take these images and then pass them on to dentists or other medical professionals who interpret them and make treatment decisions based on their findings.
Airline Customer Service Agent
Thai Airways
Bangkok, Thailand
03.2019 - 01.2020
- Airline customer service agents are the face of an airline. They interact with passengers on a daily basis, answering questions and resolving issues related to reservations, ticketing, boarding passes, baggage claims, etc. Maintaining security by following safety procedures.
- At the gate, the CSA checks the information again, upgrades seats and reissues a tickets when the flight is overbooked.
- Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays
Receptionist
Air France Lounge
Bangkok, Thailand
07.2018 - 01.2019
- Greet and admit the guests and members to the airline lounge.
- Versify the memberships card and their condition of the airline.
- The lounge attendant is tasked with warmly responding to the requests of all guests in his assigned area. We provide all guests with his undivided attention, to allow him to provide the best possible food and beverage service and check its compliance with sanitation requirements.
French Interpreter & Information
Airports of Thailand Public Company Limited
Bangkok, Thailand
09.2016 - 07.2018
- Communicate, translate and coordinate with the internal departments about their problem.
- Handle and resolve passenger the complaints.
- Deal directly with the passenger either by telephone, electronically, or face to face.
Receptionist Intern
Pimalai Resort & Spa, Krab
Krabi, Thailand
01.2016 - 04.2016
- Greet the guests appropriately as they arrive and depart.
- Facilitated throughout the stay
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
Education
Bachelor of Arts - French Language And Literature
Naresuan University
Phitsanulok, Thailand05.2016
High School Diploma -
Janokrong
Phitsanulok, Thailand2014
Skills
- Customer Service
- Patient Relations
- Positive and Professional
- Recordkeeping and Bookkeeping
- Customer Complaint Resolution
- Outstanding Communication Skills
- Problem Resolution
Languages
English
Limited
French
Limited
Timeline
Receptionist's X-ray Department
Bangkok hospital
01.2022 - 08.2022
Technical Assistant's Dental X-ray
Bangkok Hospital
01.2022 - 08.2022
Airline Customer Service Agent
Thai Airways
03.2019 - 01.2020
Receptionist
Air France Lounge
07.2018 - 01.2019
French Interpreter & Information
Airports of Thailand Public Company Limited
09.2016 - 07.2018
Receptionist Intern
Pimalai Resort & Spa, Krab
01.2016 - 04.2016
Bachelor of Arts - French Language And Literature
Naresuan University
High School Diploma -
Janokrong
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