AUNISE TAYLOR
Lawrenceville,GA
Summary
Dynamic and results-driven Senior Claims Analyst with over a decade of experience in the automotive and healthcare industries. Proven expertise in streamlining processes, ensuring compliance, and enhancing client satisfaction. Adept at leveraging data analysis and risk management strategies to drive operational efficiency and mitigate potential losses. Recognized for strong project management skills, innovative problem-solving, and a commitment to fostering teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Claims Analyst
Atlanta Toyota
- 12.2017
- Lead a team to resolve complex claims, consistently enhancing client satisfaction and support
- Analyze claim data trends and provide actionable recommendations to improve risk management policies
- Develop and implement risk assessment models, effectively mitigating potential losses
- Expedite claim resolutions through innovative strategies, increasing customer satisfaction
- Streamline warranty claim procedures, achieving significant reductions in processing times and enhancing overall efficiency
Medical Office Assistant
Swift Urgent Care
12.2014 - 12.2017
- Managed and updated patient records, improving care delivery and clinic operations
- Corrected billing errors to ensure invoice accuracy, boosting clinic revenue
- Optimized scheduling processes to improve patient flow and operational efficiency
- Assisted clinical staff with diagnostic tests, contributing to comprehensive patient care
- Enhanced patient adherence through effective communication and appointment reminders
Medical Assistant
Georgia Clinic
02.2013 - 12.2014
- Reduced patient wait times by25% through improved intake management
- Assisted in medical procedures while maintaining confidentiality and precise records
- Fostered patient trust and comfort through compassionate care and support
- Collaborated with healthcare teams to enhance patient outcomes
- Designed an efficient filing system to streamline record retrieval
Medical Laboratory Assistant
Lab Solutions
03.2011 - 02.2013
- Conducted accurate lab tests, enhancing precision and efficiency
- Improved work to reduce errors and expedite processing times
- Strengthened interdepartmental communication for seamless result delivery
- Maintained meticulous records to ensure regulatory compliance
- Implemented a new sample tracking system, boosting traceability
Home Health Coordinator
Loving Homecare of Georgia
03.2009 - 03.2011
- Managed financial reports to support board decision-making with clarity and compliance
- Negotiated contracts, improving client retention and revenue
- Directed healthcare programs to enhance patient satisfaction and care quality
- Acted as a liaison between healthcare providers and administrative staff
- Fostered interdepartmental collaboration to improve patient outcomes
Education
Bachelor of Science - Legal Studies
National Paralegal College
Phoenix, AZ01.2026
Skills
- Claims Processing & Auditing
- Risk Assessment & Mitigation
- Project Management & Data Visualization
- Healthcare & Legal Compliance
- Client Relations & Advocacy
- Analytical Thinking & Problem Solving
- Financial Analysis & Reporting
- Fraud Detection & Prevention
- Quality Assurance & Process Optimization
- Medical Coding & Data Security
- Negotiation & Conflict Resolution
- Team Leadership & Training Development
Certification
- Certified Notary Public of Georgia -Georgia Superior Court Clerks' Cooperative Authority2022-2026
- Basic Life Support Certification- American Heart Association2025-2026
- CPR/First Aid Certification -American Heart Association2025-2027
Timeline
Medical Office Assistant
Swift Urgent Care
12.2014 - 12.2017
Medical Assistant
Georgia Clinic
02.2013 - 12.2014
Medical Laboratory Assistant
Lab Solutions
03.2011 - 02.2013
Home Health Coordinator
Loving Homecare of Georgia
03.2009 - 03.2011
Senior Claims Analyst
Atlanta Toyota
- 12.2017
- Certified Notary Public of Georgia -Georgia Superior Court Clerks' Cooperative Authority2022-2026
- Basic Life Support Certification- American Heart Association2025-2026
- CPR/First Aid Certification -American Heart Association2025-2027
Bachelor of Science - Legal Studies
National Paralegal College
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