Aunusha Thomas
Customer Service
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Security Ambassador
Allied Universal Security Services
04.2023 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, ensuring appropriate documentation and communication with law enforcement.
- Provided customer service by assisting guests with inquiries and navigating the facility.
- Evaluated security measures, recommending improvements to enhance overall effectiveness.
- Improved response times by closely coordinating with local law enforcement agencies during emergency situations.
- Assisted in maintaining a safe environment for guests and staff by promptly addressing concerns and incidents.
Security Officer
Titan Security
01.2021 - 03.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Maintained detailed logs of activities, observations, and incidents for accurate reporting.
Cashier Team Lead
Lowes Home Improvement
11.2020 - 01.2021
- Supervised cashier team, ensuring efficient transaction processing and customer satisfaction.
- Trained new cashiers on register operations and customer service best practices.
- Managed cash handling procedures, maintaining accuracy in daily reconciliations.
- Resolved customer inquiries and complaints promptly to uphold store reputation.
Sales Representative
Taylor's Market
06.2017 - 10.2020
- Cultivated strong customer relationships through personalized service and effective communication.
- Implemented product knowledge training sessions to enhance team performance and customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Led team meetings to set sales goals, track progress, and motivate staff towards achieving targets.
Education
Associate of Arts - Psychology
Kennedy King College
Chicago, IL05-2027
Skills
Cashier, Computer skills ,Communication, Customer Service, Listening Skills, Interpersonal Skills, Time management skills
Languages
English
Cashier of the year
All task was completed within time frame
Timeline
Security Ambassador
Allied Universal Security Services
04.2023 - Current
Security Officer
Titan Security
01.2021 - 03.2023
Cashier Team Lead
Lowes Home Improvement
11.2020 - 01.2021
Sales Representative
Taylor's Market
06.2017 - 10.2020
Associate of Arts - Psychology
Kennedy King College