Aura Himel
BS Business Administration
Pearland,Texas
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Experienced business professional with a strong background in customer service, sales management, and education. Proven ability to advise clients on financial products, manage personal financial portfolios, and support business operations through data analysis, ERP systems implementation, and technical solutions. Currently pursuing an MBA in Fintech & Blockchain to further develop expertise in financial technologies. Fluent in Spanish and English, with a passion for helping clients achieve their financial goals through sound advice and personalized strategies.
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Mobile Expert
T-Mobile
05.2024 - 10.2024
- Delivered mobile financing solutions to customers, contributing to a 15% increase in device financing uptake
- Exceeded monthly sales targets by 20%, consistently ranking among the top 10% of performers in the district
- Provided personalized financial advice on mobile plans, boosting customer satisfaction scores by 25%
- Streamlined customer onboarding processes, reducing service setup time by 10%, improving overall efficiency
Teacher
Ascension H.S./Pearland ISD / Alvin ISD / ILT
Houston, Texas
09.2012 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Personal Banker
Chase Bank
03.2010 - 07.2012
- Managed client financial portfolios, providing personalized advice on banking products, including loans, savings accounts, and credit lines
- Assisted customers with financial planning and advised on retirement accounts and investment opportunities
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Special Service Representative
Department of Children and Families
02.2008 - 03.2010
- Provided customer service and financial guidance to clients seeking state benefits, helping them resolve financial issues related to government assistance programs
- Maintained detailed records of customer interactions, ensuring that all cases were accurately documented for future consultations.
- Maintained comprehensive knowledge of products and services to effectively assist clients with inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
Sales Manager & Insurance Sales Representative
Raysol Publicidad
07.2005 - 01.2010
- Developed and implemented sales strategies, increasing market share and client retention
- Established and maintained relationships with key clients, offering tailored financial products and services
- Sold various insurance products including life, health, and vehicle insurance to clients, educating them on policies and coverages
- Provided financial consultations to clients, advising them on the best insurance products suited to their needs
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Assistant Project Manager
MIS ASESORES GERENCIALES
Valencia, Venezuela
01.1999 - 01.2005
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Administrator
GRUPO VETA
Valencia, Venezuela
01.1992 - 01.2000
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed financial tasks,includingbookkeeping,payroll processing, and reconciling accounts payable/receivable.
- Designed and implemented financial work flows to streamline processes, improving efficiency across departments.
Interpreter /Spanish Translator
Self-employeed
Pearland, Texas
09.2010 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings./
Education
MBA - Fintech & Blockchain
Nexford University
Washington, PA05.2026
Bachelor of Business Administration - Business Management
Universidad Fermín Toro
Venezuela1997
Técnico Superior Universitario - Accounting and Finance
Instituto Universitario de Tecnología Isaac Newton
Venezuela1992
Skills
- Financial Planning and Analysis
- Client Relationship Management
- Risk Management
- ERP System Integration (Microsoft Dynamics 365 F&O)
- Data Analysis and Reporting
- Business and System Requirements Analysis
- Sales and Business Development
- Process Mapping and Workflow Documentation
- Customer Service Expertise
- Problem Solving and Decision Making
- Negotiation and Closing
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Financial Analysis for Business (Coursera)
- Sales Strategies for Financial Advisors (Udemy)
- Microsoft Excel for Financial Analysis
- ERP System Integration (Microsoft Dynamics 365 Finance and Operations)
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingInterests
Active member of my Christian community, involved in regular worship, volunteering, and outreach activities
Animal enthusiast with a passion for animal welfare and care
Learning to play tennis inspired by my 12-year-old daughter
Formally studied music as an extracurricular from age 4 to 21
Experienced swimmer and former coach with a passion for recreational swimming
Timeline
Mobile Expert
T-Mobile
05.2024 - 10.2024
Teacher
Ascension H.S./Pearland ISD / Alvin ISD / ILT
09.2012 - 07.2022
Interpreter /Spanish Translator
Self-employeed
09.2010 - Current
Personal Banker
Chase Bank
03.2010 - 07.2012
Special Service Representative
Department of Children and Families
02.2008 - 03.2010
Sales Manager & Insurance Sales Representative
Raysol Publicidad
07.2005 - 01.2010
Assistant Project Manager
MIS ASESORES GERENCIALES
01.1999 - 01.2005
Administrator
GRUPO VETA
01.1992 - 01.2000
MBA - Fintech & Blockchain
Nexford University
Bachelor of Business Administration - Business Management
Universidad Fermín Toro
Técnico Superior Universitario - Accounting and Finance
Instituto Universitario de Tecnología Isaac Newton
Accomplishments
Summa Cum Laude Bachelor in Business