Aura Ingle
Los Angeles,USA
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
9
9
years of professional experience
Work History
Dispatcher
Griley Air Freight
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Shipping Clerk Coordinator
Dovetail Furniture
07.2023 - Current
- Scheduling FTL, LTL, Parcel, and Customer pick-ups based on weekly shipment volume
- Providing cost-effective freight quotes for domestic and international shipments
- Maintaining customer portal data for key accounts and e-commerce clients
- Collaborating across multiple departments to resolve customer issues
- Creating pick lists and packaging labels based on the daily shipment schedule
- Auditing orders picked for item number and quantity accuracy, as well as inspecting for potential damage
- Preparing shipping documents, including packing lists and Bill of Lading (BOL)
- Ensuring all shipping documents are accurate and complete (e.g., carton count, unit of measure, components, and declared value) and signed/dated by the carrier or customer picking up
Front Dock Clerk/ Scheduling /
Staffmark
05.2022 - 07.2023
- Makes photocopies, faxes documents and performs other clerical functions
- Set up front dock station while communicating with IOC on appointments listed for today
- Communicates through radio with supervisor's, receiving, forklift operators, ETC On agencies entering the yard with appointments
- Check in every agency by appointment and assigning them with a pick up tag or shopping tag depending on the reasoning of their appointment
- Take agencies orders, collect pick tickets and verify the count of each item on pallet to ensure accuracy of their order that was placed online
- Assign a forklift driver an agency number to complete agencies shopping list while removing tag off each pallet to determine what we distrusted to the agency
- Checking the system for reserved pallets that are assigned to certain agencies
- Write on white board on available items we have to distribute to agencies, as well as updating the board every hour to determine what we have new in stock or what is no longer available
- Collect paperwork from agencies after having them sign their pick ticket for their order and shopping list, put a time in and a time out to determine how long we serviced the agency
- Communicate with warehouse manager which agencies arrived and which failed to attend their appointments, send emails to their agencies regarding their missed appointment or paperwork
Dispatcher Guard Clerk [Transcon Agent/ Shipping
Expeditors
04.2019 - 03.2022
- Expeditors
- Check in drivers by validating expiration date on ID, Passport ETC [update in ProxyClick if needed]
- Ensure drivers contain STA, TWIC, Haz-mat card when delivering AIR freight
- Notify manager if driver's disassociated in Veroot]
- Check in references number in ETMS, print appropriate labels for DO, and assign each truck bill with an LPN sticker
- Escort drivers in the warehouse as well as offloading and signing off truck bill to confirm receipt of shipment
- Notify office and management team when important shipments have arrived EX: HOT/DRY ICE/ ITAR shipments]
- Multi task while being very detail oriented when checking emails, scanning documents, answering phones in a timely manner in order to meet customer demands
- Issue/assign documents that contain PXR a seal, if assigned as CAO initiate IAC letter, note activity in seal log
- Weigh freight on scale and obtain dims for each shipment in order to process in ETMS for visibility of freight location
- Dispatch each driver to airlines coordinate pick ups and hot shipments that have cut offs
Overnight Stocker/Customer Service /
Walmart
07.2016 - 08.2017
- Stocked merchandise onto shelves
- Ensured accuracy of items being stocked
- Brought items forward on the shelves to provide a better view of product for the customers
- Assisted customers with any questions regarding merchandise, directed customers to correct store department and answered questions regarding items being sold
- Assisted with ringing up customer sales using the cash register
Education
High School Diploma - undefined
Hawthorne High School
Hawthorne, CA2016
Skills
- System Updating
- Cash Register Operations
- Office Support
- Customer Experience
- Dispatcher
- Data entry
- Dispatching procedures
- Problem-solving
- Route planning
- Call handling
- Training new hires
- Organizational skills
- Effective communications
- Microsoft office
- Paperwork processing
- Forklift operation
- Dock operations
Timeline
Dispatcher
Griley Air Freight
05.2024 - Current
Shipping Clerk Coordinator
Dovetail Furniture
07.2023 - Current
Front Dock Clerk/ Scheduling /
Staffmark
05.2022 - 07.2023
Dispatcher Guard Clerk [Transcon Agent/ Shipping
Expeditors
04.2019 - 03.2022
Overnight Stocker/Customer Service /
Walmart
07.2016 - 08.2017
High School Diploma - undefined
Hawthorne High School
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