Aura Sanchez
Gaithersburg,MD
Summary
Energetic, hardworking customer service professional valued for fast, friendly service and accuracy in handling customer transactions. Address customers’ needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles.
Overview
8
8
years of professional experience
Work History
Hospital Hostess
Adventist HealthCare Shady Grove Medical Center
11.2021 - 03.2024
- Proactively assisted patients during breakfast and lunch time, helping them to order their meals based on their personalized diet, following their needs and restrictions and maintain high levels of patients satisfaction throughout their meal.
- Contributed to positive patient experiences by providing personalized service and attention to special request or preferences. Always following their diets
- Prepare each tray and deliver them to their rooms. Greeted patients warmly upon our arrival to their rooms following the guide lines. arrange their trays on the table for their easy access.
- Developed and maintained up-to-date knowledge of menu items and special diets like Diabetic Diet, Renal Diet, Cardiac Diet, etc. to accurately respond to patients queries.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved patients complaints to maintain complete customer satisfaction and workforce effectiveness.
Bakery Cashier
International Baker
07.2016 - 10.2021
- Process cash and credit card payments
- Perform upselling activities in order to meet sales targets
- Ensure that a bakery attendant is available to attend to customers
- Educated customers about upcoming promotions, changing procedures, and available items
- Trained new retail team members in customer-focused strategies
- Stack displays with items such as cakes, pastries, and cookies
- Ensured that counters and displays are kept clean and sanitized
- Performed food rotation activities, in order to keep food items fresh.
Cashier
Burger King
10.2015 - 06.2016
- Processed credit and debit card payments and provided excellent customer service.
Education
No Degree - Servsafe Food Protection Manager Certification
National Restaurant Association
ServiceCenter @restaurant.org07.2022
Bachelor’s Degree - International Affairs
University of El Salvador
San Salvador, El Salvador03.2014
Skills
- Menu Memorization
- Cleaning and sanitation
- Hospitality service expertise
- Service prioritization
- Guest Engagement
- Food Production
- Patience and Empathy
State
MD
City
Gaithersburg
Timeline
Hospital Hostess
Adventist HealthCare Shady Grove Medical Center
11.2021 - 03.2024
Bakery Cashier
International Baker
07.2016 - 10.2021
Cashier
Burger King
10.2015 - 06.2016
No Degree - Servsafe Food Protection Manager Certification
National Restaurant Association
Bachelor’s Degree - International Affairs
University of El Salvador
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