Aura Solano
Richmond,California
Summary
Like to personally connect with, laugh with, and uplift patrons' lives – it’s about creating a human connection with every person. Have been trained to create a great customer service system to appropriately interact with customers' needs and/or requests. Volunteered in office settings as well by filing, answering phones, labeling, etc. Able to maintain a clean, organized workplace on a professional level so customers and employees are able to recognize products when needed. Always show up on time and can stay when needed for employees/employers. Have the ability to learn quickly, to understand and carry out oral and written instructions and request clarification when needed, strong interpersonal skills, the ability to work as part of a team, and the ability to build relationships.
Overview
8
8
years of professional experience
Work History
Group Leader
Bay Area Community Resources
El Cerrito, CA
08.2019 - Current
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Prepared after-school enrichment activities for children to encourage student participation.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Provided appropriate behavioral guidance to youngsters aged [Number] to [Number]
- Administered assessments to determine each student's specific educational and social needs.
- Created and developed lesson plans to meet students' academic needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Assessed and looked after students by working closely with staff and efficiently planning and coordinating work.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Attended staff development meetings and workshops and applied information from those events into daily activities
- Provided appropriate behavioral guidance to youngsters aged 7 to 12
Barista
Starbucks
El Cerrito, CA
06.2015 - 07.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Office Assistant Intern
Chiro-Medical Group, Babysitting, Dr. Taylor Rabbetz
San Francisco, CA
01.2013 - 01.2014
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Completed clerical tasks such as filing, copying and distributing mail.
- Distributed office supplies and files for staff.
Education
Associate of Arts - Film And Media
Berkeley City College
Berkeley, CAHigh School Diploma -
El Cerrito High School
El Cerrito, CA06.2014
Skills
- Health and safety procedures
- Relationship building
- Verbal and written communication
- Lesson Planning
- Academic advisement
- Staff Management
- Reliable and Punctual
- Team Collaboration
Timeline
Group Leader
Bay Area Community Resources
08.2019 - Current
Barista
Starbucks
06.2015 - 07.2019
Office Assistant Intern
Chiro-Medical Group, Babysitting, Dr. Taylor Rabbetz
01.2013 - 01.2014
Associate of Arts - Film And Media
Berkeley City College
High School Diploma -
El Cerrito High School
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