Aura Murga
Tooele,UT
Summary
Proactive Customer Service Representative experienced in delivering support services and resolving customer complaints. Achieved customer satisfaction through effective communication and problem-solving abilities while navigating complex systems and regulations. Committed to enhancing customer experiences by providing tailored solutions and maintaining professional relationships.
Overview
19
19
years of professional experience
Work History
Automotive Parts Clerk
Prinoth
Tooele, Utah
09.2024 - Current
- Managed parts inventory for Prinoth service and production operations.
- Processed purchase orders through Prinoth parts and supply systems.
- Verified incoming shipments against Prinoth specifications and packing slips.
- Operated forklifts to efficiently move pallets in warehouse receiving and storage areas.
- Inspected forklift equipment and reported safety concerns before each shift.
- Organized inventory bins according to warehouse labeling and stock rotation standards.
- Picked products from shelves to fulfill orders accurately and maintain inventory flow.
- Operated forklift to transport goods throughout the warehouse.
- Checked shipping orders against freight labels before outbound loading.
- Boxed and labeled items for shipment, ensuring proper shrink wrapping for safe transport.
- Report any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Followed employer safety procedures for dock traffic, stacking, and aisle movement.
- Performed daily pre-shift inspections on forklifts and other equipment.
Inventory Specialist
Elwood Staffing
West Valley City, UT
09.2023 - Current
- Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Supported implementation of new inventory management system, enhancing record-keeping accuracy and minimizing errors.
- Coordinated with suppliers to optimize delivery schedules, mitigating risks of overstock and stockouts.
Assembly Line Worker
Powerblanket
West Valley City, UT
01.2021 - 09.2022
- Managed inventory to maintain adequate supplies for uninterrupted production operations.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies to correct.
- Collaborated with cross-functional teams to achieve shared goals through active participation in initiatives.
Picker Packer
Manpower Staffing
Salt Lake City, UT
11.2019 - 12.2020
costumer service
Kroger Co
Salt Lake City, UT
10.2018 - 09.2019
- Served [Type] customers in a fast-paced [Type] environment with a team of [Number] customer service associates.
- inbound calls checking gift card balances
- Collected checks from customers during transactions.
- taking payments of a returned checks
- Stopped payments on payroll checks and addressed double cashing issues to prevent fraud.
Data Entry Specialist
Food For Health
West Valley City, UT
09.2017 - 07.2018
- Corrected or reported any data entry error to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled data and ensured accuracy prior to input.
- Evaluated source documents to locate information needed for each data entry field.
- Completed data entry tasks with accuracy and efficiency.
- Executed data verification to detect errors.
- Obtained scanned records and uploaded into the database.
- Located and corrected data entry errors and reported to management.
- Reviewed completed work for compliance with regulations.
- Tracked and maintained records for [Department].
- Produced monthly [Type] reports using advanced Excel spreadsheet functions.
cotumer service
Insure Rigth
Salt Lake City, UT
03.2017 - 07.2017
- Assisted various business groups with document organization and dissemination during acquisitions.
- Worked directly with management, [Job Title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
costumer service
Aroteck
West Valley City, UT
11.2016 - 03.2017
- Handled diverse range of customer service, operational and administrative requirements daily.
- Described [Product or Service] to customers, thoroughly explaining details and care of merchandise.
- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
- Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
pick and packer
Sephora Distribution Center
Salt Lake City, UT
02.2016 - 04.2016
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Completed more than [Number] orders each day with efficient picking and packing of shipments.
- Kept records accurate and current by documenting all movements in company system.
Assurance Specialist
Genesys
Salt Lake City, UT
03.2015 - 02.2016
- Debugged code and located root causes of problems by reviewing configuration files and logs.
cashie
Rite Aid
Salt Lake City, UT
11.2013 - 03.2015
- Maintained well-stocked cashier lanes and store shelves to promote strong sales.
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Learned [Job title] and [Job title] roles to provide skilled assistance to other sections during slow customer periods.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Used POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines moving.
- Assisted customers with obtaining discounts by checking coupon validity and applying credits to orders.
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.
- Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
- Bagged merchandise in careful and efficient manner to minimize damage.
Machine Operator
RB Manufacturing Inc
West Valley City, UT
05.2007 - 07.2013
- Maintained good housekeeping practices on machines and within work area, complying with all company and safety rules and regulations.
- Set up and ran [Type] and [Type] machinery to product exceptional products for [Industry] needs.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Calibrated, tested, and adjusted machine settings or controls in preparation for [Type] operations.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Set up and operated various machine tools to produce precision parts, maintaining awareness of approximate job completion times.
- Monitored machine operation and diagnosed malfunctions.
- Assisted machine operators with finished pieces.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
- Read and interpreted blueprints and work to be performed from operation sheets.
Education
Ged -
Horizonte
Salt Lake City, UTSkills
Parts management
- Inventory management
- Purchase orders
- Order processing
- Shipping operations
- Shipping verification
- Delivery order fulfillment
- Shipping coordination
- Inventory software
- Inventory forecasting
- Inventory Control
- Inventory Counts
- Cycle Counts
- Order picking and processing
- Warehouse receiving
- Forklift operation
- Material handling
- Package preparation
- Quality assurance
- Quality Control
- Attention to detail
- Safety compliance
Inventory Control
Inventory Control
Material Handling
Shipping coordination
Customer Service
Order Fulfillment
Teamwork and Collaboration
Shipping and receiving
Inventory Counts918-1013
Inventory Counts
Order picking and processing
Basic Math
Stocking and Organization
Tagging procedures
Cycle Counts
Package preparation
Quality Control
Delivery Scheduling
Languages
4,Full Professional,Spanish
Timeline
Automotive Parts Clerk
Prinoth
09.2024 - Current
Inventory Specialist
Elwood Staffing
09.2023 - Current
Assembly Line Worker
Powerblanket
01.2021 - 09.2022
Picker Packer
Manpower Staffing
11.2019 - 12.2020
costumer service
Kroger Co
10.2018 - 09.2019
Data Entry Specialist
Food For Health
09.2017 - 07.2018
cotumer service
Insure Rigth
03.2017 - 07.2017
costumer service
Aroteck
11.2016 - 03.2017
pick and packer
Sephora Distribution Center
02.2016 - 04.2016
Assurance Specialist
Genesys
03.2015 - 02.2016
cashie
Rite Aid
11.2013 - 03.2015
Machine Operator
RB Manufacturing Inc
05.2007 - 07.2013
Ged -
Horizonte