Zachary Laird
Freedom
Summary
Dynamic professional with a proven track record at Valley Auto Supply, excelling in inventory management and customer service. Skilled in parts identification and team collaboration, I enhanced operational efficiency and improved order accuracy, resulting in increased customer satisfaction. Committed to delivering results through effective problem-solving and communication.
Overview
8
8
years of professional experience
Work History
Automotive Parts Clerk
Valley Auto Supply
Thayne, WY
06.2025 - Current
- Processed incoming shipments, ensuring accurate inventory levels and timely distribution of automotive parts.
- Assisted customers in selecting appropriate parts, enhancing overall customer satisfaction and loyalty.
- Maintained organized storage systems for efficient retrieval of automotive components and supplies.
- Utilized inventory management software to track stock levels and streamline reorder processes.
- Implemented improved filing systems for documentation, increasing accessibility and reducing retrieval time.
- Collaborated with team members to optimize workflow processes, resulting in enhanced operational efficiency.
- Led regular inventory audits to ensure accuracy and compliance with company standards and protocols.
- Improved order accuracy by implementing a meticulous double-checking system before finalizing transactions with customers.
- Proactively contacted customers regarding backordered items, offering alternative solutions when possible to maintain satisfaction levels.
- Facilitated teamwork among staff members through clear communication and collaboration during busy periods or large projects.
- Enhanced customer satisfaction by providing accurate and timely information on automotive parts availability and pricing.
- Reduced waste through diligent monitoring of expiration dates on consumable items such as oils and filters, rotating stock accordingly.
- Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
- Assisted service technicians with locating necessary parts for repairs, ensuring timely completion of jobs.
- Coordinated shipping logistics for both incoming and outgoing orders, optimizing delivery times while minimizing costs.
Key Holder Supervisor
Bomgarr
Afton, WY
03.2022 - 06.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service standards and operational efficiency.
- Managed cash handling processes, including reconciliation of cash drawers and deposits.
- Coordinated inventory management, optimizing stock levels to reduce shrinkage.
- Led scheduling efforts, ensuring adequate staffing for peak business hours.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Processed cash, credit, debit, and check payments.
Key Carrier/ Manager
Tractor Supply
Afton, WY
08.2018 - 02.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Collaborated with team members to ensure store organization and cleanliness standards were met.
- Trained new employees on operational procedures and customer service expectations.
- Implemented efficient stocking methods to optimize product accessibility for customers.
- Monitored cash register operations, ensuring accurate transactions and customer satisfaction.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Supported promotional activities by setting up displays and merchandising products effectively.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
Education
High School Diploma -
Beaver High School
Beaver, UT05.2015
Skills
- Lawn Mowing
- Equipment operations
- Animal husbandry
- Welding
- Basic construction
- Warehouse operations
- Returns processing
- Basic mathematics
- Vehicle systems
- Technical aptitude
- Parts identification
- Team collaboration
- Problem-solving skills
- Shipping and receiving
- Verbal and written communication
- Clean driving record
- Vehicle operations
- Supply orders
- Teamwork
- Teamwork and collaboration
Customer service
Timeline
Automotive Parts Clerk
Valley Auto Supply
06.2025 - Current
Key Holder Supervisor
Bomgarr
03.2022 - 06.2025
Key Carrier/ Manager
Tractor Supply
08.2018 - 02.2022
High School Diploma -
Beaver High School