Aurelia Klinck
Durham,NC
Summary
Dynamic Outdoor Seasonal Worker with expertise in outdoor education and team leadership, known for strong communication and problem-solving skills. Demonstrates adaptability in ever-changing environments, effectively managing large groups to ensure safety and enhance guest experiences. Skilled in training and mentorship, fostering professionalism and conflict resolution among team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trip Leader
Nantahala Outdoor Center
Chattooga River, USA
05.2018 - Current
- Guide guests down difficult (Class V/IV) river rapids.
- Serve as trip leader for other guides, managing up to 40 guests and guides each day.
- Train and mentor new guides and trip leaders.
- Ensure safety and U.S. Forest Service protocols are followed.
- Manage emergency situations, including both first aid needs and group management needs throughout.
- Deliver briefings on outdoor skills and environmental stewardship to guests.
- Foster professionalism, safety, and service-oriented behavior in the guide team to enhance the guest experience.
- Ensure accurate completion of trip reports, and guide training documentation.
- Oversee retail store operations before and after trips.
Server, Host, and Bartender
Hummingbird Raleigh and Posh Nosh Catering
Raleigh, USA
02.2025 - 05.2025
- Managed floor operations by supervising service and providing support as needed.
- Handled incoming calls and managed reservations.
- Served food and drink orders while ensuring guest satisfaction.
- Managed setup, service, and cleanup of catering events efficiently.
- Oversaw bar service at high volume catering events.
- Resolved customer complaints with professionalism and empathy.
Outdoor Lighting and Christmas Tree Sales
Tradition Trees
Atlanta, GA
11.2022 - 02.2025
- Created and installed custom christmas lights for commercial and residential buildings.
- Created organized system for tracking information across 45+ jobsites.
- Streamlined order processing for Christmas greenery deliveries.
Kayak Guide
Kayak Melbourne
Melbourne, Australia
11.2023 - 04.2024
- Guided diverse groups of up to 20 guests through scenic kayak tours along the Yarra River.
- Supported guests lacking English language skills.
- Educated participants on local wildlife, environmental conservation practices, and history.
- Ensured safety protocols were followed during all kayaking activities.
- Assisted in equipment maintenance and storage for optimal performance.
Line Leader and Pick Packer
Organic Eats
Melbourne, Australia
11.2023 - 04.2024
- Managed warehouse sections to maintain quality control and ensure worker success.
- Packaged organic products according to safety and quality standards.
- Attend to specific order needs.
Server
Pizza Meine Liebe
Melbourne, Australia
11.2023 - 04.2024
- Handled reservations, phone calls, and guest seating.
- Assisted customers with food and drink pairings and orders, and served food.
- Completed cleaning and service responsibilities, including table clearing.
- Attended to any and all guest needs during full service with one other front-of-house employee.
Bartender
Merri Creek Tavern
Melbourne, Australia
06.2023 - 11.2023
- Provided customers with a variety of alcoholic beverages including beer, wine, cocktails, and liquor drinks.
- Maintained cleanliness of bar area during shifts and complete closing duties.
Carpenter
Rebuilding Together of the Triangle
Raleigh, USA
12.2022 - 02.2023
- Provided comprehensive home repair services to low-income, vulnerable homeowners in the Triangle region of North Carolina.
- Reconstructed and repaired damaged home components by adding and enhancing essential features.
Carpenter
Wunder Products Inc
Long Creek, USA
08.2022 - 10.2022
- Construct new residential homes in Oconee County, South Carolina.
- Work on a small crew to lay foundation for, frame, wire, plumb, and trim buildings, as well as various smaller projects such as install furniture, appliances, and flooring.
- Remove old roofs and install new sheet metal roofs.
Server and Host
Bangkok Kitchen
Driggs, USA
11.2021 - 04.2022
- Managed shift operations, including register, host, server, bartender, and busser, as the only front-of-house employee.
- Maintained a friendly, professional, and efficient atmosphere.
Snow Shoveler
Grand Targhee Resort
Driggs, USA
11.2021 - 04.2022
- Cleared snow from ski resort areas using snow blowers, skid steers, and shovels on walkways and roofs.
- Ensure proper use and maintenance of all safety equipment including harnesses and climbing gear.
- Addressed guest inquiries and requirements in resort's outdoor areas.
Trips Programmer
Outdoor Programs (OP), Appalachian State University
Boone, USA
08.2020 - 05.2021
- Coordinated and led canoeing, SUP, and whitewater rafting trips.
- Trained both new hires and existing student workers.
- Advanced DEI initiatives within Outdoor Programs.
- Collaborated with university staff to identify and complete projects.
- Repaired, organized, and inventoried gear.
Trip Leader
Outdoor Programs, Appalachian State University
Boone, USA
02.2019 - 05.2021
- Guide fellow college students on raft, canoe, and SUP trips.
- Coordinated with guide team to increase quality and efficiency on trips.
- Assisted in training new guides.
- Led instructional sessions on whitewater kayaking.
Ski and Snowboard Instructor
Sugar Mountain Resort
Boone, USA
12.2020 - 03.2021
- Instructed skiing and snowboarding to children and adults on diverse slopes up to Blue/Black.
- Conducted private lessons, group lessons, and ski/snowboard school for children aged 5-10.
- Set skis, snowboards, boots, and helmets for Ski School.
Student Manager
Food Services, Appalachian State University
Boone, USA
08.2019 - 12.2019
- Supervised daily operations in food service facilities at Appalachian State University.
- Trained, managed, and assisted student employees.
- Conducted semester evaluations for students.
- Facilitated collaboration between employees and leadership.
Education
Bachelor of Science - Multidisciplinary Anthropology
Appalachian State University
Boone, NC05.2021
Skills
- Outdoor education
- Team leadership
- Group management
- Conflict resolution
- Training development
- Mentorship skills
- Event coordination
- Wilderness First Responder Certification
Languages
- English, First Language
- Spanish, Proficient
Certification
Wilderness First Responder, SOLO Southeast, 06/24
Other Employment History
- Server, Pizza Meine Liebe, Melbourne, Australia, 11/23-04/24, Seat guests, handle incoming phone calls and reservations.
- Bartender, Merri Creek Tavern, Melbourne, Australia, 06/23-11/23, Serve customers beer, wine, cocktails, and liquor drinks.
- Server, Host, and Bartender, Hummingbird Raleigh and Posh Nosh Catering, Raleigh, NC, 02/23-06/23, Seat guests, handle incoming phone calls and reservations.
- Carpenter, Rebuilding Together of the Triangle, Raleigh, NC, 12/22-02/23, Provide comprehensive home repair services to low-income homeowners.
- Christmas Tree Salesperson and Lighting Installer, Atlanta, GA, Winter 2022-23, 2024-25, Assist guests with selecting and buying Christmas trees.
- Carpenter, Wunder Products Inc, Long Creek, SC, 08/22-10/22, Construct new residential homes in Oconee County.
- Server and Host, Bangkok Kitchen, Driggs, ID, 11/21-04/22, Seat and serve guests with food and drink choices.
- Snow Shoveler, Grand Targhee Resort, Driggs, ID, 11/21-04/22, Shovel snow; operate snow blowers and skid steers.
- Ski and Snowboard Instructor, Sugar Mountain Resort, Boone, NC, 12/20-03/21, Teach skiing and snowboarding to children and adults.
Leadership Experience
- Trip Leader, Nantahala Outdoor Center, SC, 06/19-08/22, 06/24, Guide guests down difficult (Class V/IV) river rapids, ensuring adherence to safety standards and U.S. Forest Service regulations.
- Kayak Guide, Kayak Melbourne, Melbourne, Australia, 11/23-04/24, Lead flatwater kayaking trips along the Yarra river through downtown Melbourne.
- Pick Packer and Line Leader, Organic Eats, Melbourne, Australia, 11/23-04/24, Prepare, sort, and pack organic and surplus foods into personal order boxes.
- Trips Programmer, Outdoor Programs (OP), Appalachian State University, Boone, NC, 08/20-05/21, Plan and run canoeing, SUP, raft trips.
- Trip Leader, Outdoor Programs, Appalachian State University, Boone, NC, 02/19-05/21, Guide fellow college students on raft, canoe, and SUP trips.
- Student Manager, Food Services, Appalachian State University, Boone, NC, 08/19-12/19, Train, manage, and assist student employees in the dining hall.
- Leadership Studies Minor Student Advisory Board, Spring 2019-05/21, Attend meetings with Leadership Studies students and staff.
- Watauga Residential College (WRC) Scholarship and Anniversary Committees, 11/17-12/19, Established a scholarship for WRC.
Languages
Spanish
Limited
Timeline
Server, Host, and Bartender
Hummingbird Raleigh and Posh Nosh Catering
02.2025 - 05.2025
Kayak Guide
Kayak Melbourne
11.2023 - 04.2024
Line Leader and Pick Packer
Organic Eats
11.2023 - 04.2024
Server
Pizza Meine Liebe
11.2023 - 04.2024
Bartender
Merri Creek Tavern
06.2023 - 11.2023
Carpenter
Rebuilding Together of the Triangle
12.2022 - 02.2023
Outdoor Lighting and Christmas Tree Sales
Tradition Trees
11.2022 - 02.2025
Carpenter
Wunder Products Inc
08.2022 - 10.2022
Server and Host
Bangkok Kitchen
11.2021 - 04.2022
Snow Shoveler
Grand Targhee Resort
11.2021 - 04.2022
Ski and Snowboard Instructor
Sugar Mountain Resort
12.2020 - 03.2021
Trips Programmer
Outdoor Programs (OP), Appalachian State University
08.2020 - 05.2021
Student Manager
Food Services, Appalachian State University
08.2019 - 12.2019
Trip Leader
Outdoor Programs, Appalachian State University
02.2019 - 05.2021
Trip Leader
Nantahala Outdoor Center
05.2018 - Current
Bachelor of Science - Multidisciplinary Anthropology
Appalachian State University
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