Aurelia Nguyen
GDPT Chùa Giác Hoàng
McLean,VA
1
Language
13
years of professional experience
Results-driven Group Leader at GDPT with a strong work ethic, excellent organizational skills, and expertise in facilitating problem-solving discussions, fostering teamwork, and enhancing communication. Skilled in coordinating schedules efficiently while maintaining a positive attitude, and fluent in Vietnamese, supporting collaboration in diverse environments. Additionally, experienced in crafting high-quality beverages and delivering exceptional customer service, with a strong focus on teamwork, adaptability, and reliability. Brings expertise in coffee preparation, machine maintenance, and inventory management, paired with a friendly and approachable demeanor.
Work History
Barista Shift Supervisor
1 Year 1 Month- Prepared a variety of beverages, including espresso drinks, teas, and specialty items, ensuring high-quality standards.
- Managed inventory levels by tracking product usage and placing orders to maintain adequate stock.
- Collaborated with team members to streamline service during peak hours, improving efficiency and customer satisfaction.
- Provided exceptional customer service by actively listening to customer needs and offering personalized recommendations.
- Followed health and safety regulations to maintain a clean and sanitary work environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Developed strong relationships with customers, enhancing loyalty through personalized service.
- Assisted in training new team members on beverage preparation and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Monitored equipment performance, troubleshooting issues to minimize downtime and ensure quality output.
Volunteer
12 Years 8 Months- Demonstrated excellent organizational skills in planning, scheduling, and overseeing weekly operations of the group.
- Facilitated team meetings, leading discussions with a focus on problem-solving and decision-making.
- Provided leadership through example in order to motivate others towards success.
- Coordinated and facilitated group activities, ensuring alignment with overall goals and objectives.
Education
Bachelor of Science - Accounting
High School Diploma
- Member of National Honor Society
- Marshall STEM Academy Criminal Justice Curriculum Coursework
- State of Virginia Criminal Justice Instructor: Timothy P. Gill, CFE (Retired U.S. Intelligence Community)
- Behavioral Sciences and Awareness Threat Modeling of the Criminal Mind
- Studied the Behavioral Resolve, Motive and Opportunity/Capability of High End and Low-End Serial Offenders.
- GPA: 3.6 GPA
Skills
Group and individual instruction
Verbal and written communication
Excellent time management skills
Conflict management
Schedule coordination
Strong work ethic
Positive attitude
Problem-solving abilities
Teamwork and collaboration
Bilingual (Vietnamese)
Friendly and outgoing
Time management
Languages
Vietnamese
Professional Working
Activities
Singing, Dance, Art, Yoga, Snowboarding, Travel, Swimming
Training
- Insider Threat Awareness Training (1-week course)
- Classroom instruction on associated rogue behaviors of insider threats within business and government seeking to exploit and/or commit theft of valuable property and services.
- Understanding behavioral red flags of problem/disgruntled employees exhibiting behaviors that may seek to damage a company or organization.
- CARVER Vulnerability Awareness Training (1 week course)
- Classroom instruction in how best to conduct a vulnerability assessment on a building, sensitive facility, or critical infrastructure (public utility, water supply, transportation systems) to order to effectively mitigate vulnerabilities prior to criminal exploitation and sabotage.
- This course provided instruction on how to perform an in-depth quantitative scoring assessment in all aspects of criticality, accessibility, recoverability, vulnerability, effect and recognizability to justify whether your facility is at high risk or low risk of sabotage.
Timeline
Barista Shift Supervisor
Teas'N You
08.2025 - CurrentRead More
Volunteer
GDPT Chùa Giác Hoàng
01.2014 - CurrentRead More
George Mason University
Bachelor of Science from Accounting
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McLean High School
High School Diploma
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