Taylor cross
Scooter's Coffee
Pensacola,FL
2
years of professional experience
Hi! My name is Taylor Cross. I am 20 years old. I am a very outgoing and motivated barista offering 3 years of experience in ensuring top service in a fast pace moving environment. I enjoy making bonds with regulars and doing my best to brighten others days. I like to think of my job as my second family with forming bonds with my co workers as well as customers. I am very successful at staying calm during stressful situations. I am a very fast learner and motivated. Strive to bring a positive attitude and dedication.
Work History
Barista Shift Supervisor
2 Years 5 Months- Supervised daily operations to ensure efficient service and the best customer experience.
- Trained new baristas on beverage and food preparation aswell as customer service standards.
- Handled and resolved customer issues and complaints with professionalism and kindness
- Memorized ingredients and recipes for wide variety of drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and customer service
- Developed strong relationships with regular customers, to create connections to support scooters.
- Managed cash registers accurately, ensuring proper handling of cash and card transactions including tip share.
- Restocked and cleaned stations and facilities to maintain cleanly standards.
Education
High School Diploma
Skills
I am very skilled in customer service. Great with problem solving with customers and co-workers.
I have trained a large range of co workers and understand everyone has different learning speeds and how to work with each individual. I focused on helping and motivating my co workers to be able to be their best.
Cash handling accuracy.
Drink preparation speed. At Scooters Coffee
we were taught and timed to make all of our drinks correctly with amazing customer service under two minutes.
Critical thinking. Over the years many
machines or ac broke or went under maintenance. I am equipped with understanding how to handle customers or problem solve in unfortunate situations
Timeline
Barista Shift Supervisor
Scooter's Coffee
08.2023 - 01.2026Read More
Navarre High School
High School Diploma
Read More