Gwendolyn Lang
Columbus
Summary
Friendly, outgoing, and detail-focused, bringing solid understanding of customer service principles and strong organizational abilities. Possesses knowledge of coffee brewing techniques and espresso machine operations, coupled with excellent time management skills. Committed to fostering positive customer experience and driving team efficiency.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Lock No. 4 Coffeehouse
07.2023 - 08.2025
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Developed new drink recipes based on seasonal ingredients and customer feedback.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
Bachelor of Arts - Philosophy, Politics, And Economics
The Ohio State University
Columbus, OH05-2029
Skills
- Barista training
- Customer service
- Team collaboration
- Cash handling accuracy
- Art and graphic design skills
- Great organizational skills
Timeline
Barista Shift Supervisor
Lock No. 4 Coffeehouse
07.2023 - 08.2025
Bachelor of Arts - Philosophy, Politics, And Economics
The Ohio State University
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