Kushtrim Desku
Myrtle Beach,SC
Summary
Dynamic Barista Shift Supervisor at Beach Holidays LLC, skilled in training staff and enhancing customer satisfaction through effective service and upselling strategies. Proven ability to manage inventory and implement quality control measures, ensuring operational excellence and a welcoming atmosphere. Strong communicator with a focus on teamwork and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Barista Shift Supervisor
Beach Holidays LLC
Myrtle Beach, SC
04.2015 - Current
- Supervised daily operations, ensuring efficient service during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented quality control measures to enhance beverage consistency and taste.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Collaborated with management on promotional events to increase sales traffic.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Kitchen Staff Member
Bald Head Island Club
Bald Head Island, NC
05.2014 - 09.2014
Education
Bachelor - Electrical Engineering
Hasan Prishtina
Prishtine, Republic Of KosovoSkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Equipment troubleshooting
- Menu development
- Staff motivation
- Product upselling
- Espresso machine operation
- Adaptability to change
- Sales promotion
- Supply ordering
- POS system operation
- Team collaboration
- Customer service
- Inventory controls
- Inventory management
- Equipment maintenance
- Greeting and seating guests
- Attention to detail
- Critical thinking
- Policies development
- Food and beverage service
- Opening and closing procedures
- Shortage reports
- Service training
- Payment acceptance
- Work area inspection
- Inventory control
- Worker training
- Teamwork
- Time management
- Excellent communication
Timeline
Barista Shift Supervisor
Beach Holidays LLC
04.2015 - Current
Kitchen Staff Member
Bald Head Island Club
05.2014 - 09.2014
Bachelor - Electrical Engineering
Hasan Prishtina