Aurelia Romero
Eastvale,CA
Summary
Using my experience to provide quality customer service and working to become an asset to my company. Some of my skills consist of patience, being able to assess a situation and come up with a reasonable solution, also being able to work and remain calm under pressure, and keep a level-headed mindset in dire situations. Always willing to improve and learn new things.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist II
SHEIN Distribution Corporation
11.2022 - 09.2024
- Provided complete, professional, and effective customer service that helped increase customer satisfaction.
- Answered incoming customer inquiries regarding product and service information.
- Processed hundreds of chargeback orders, utilizing work procedures and policies.
Patient Service Representative
Breast Care & Imaging center of Grove
11.2021 - 09.2022
- Check patients in through the eRAD RIS system.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Performed administrative duties such as filing, faxing, photocopying.
Admitting Representative
Chino Valley Medical Center
02.2021 - 08.2021
- Registers patients through the MEDITECH system
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Processed admissions paperwork accurately and efficiently.
- Maintained confidentiality of all patient records according to HIPAA regulations.
Admitting Representative
Huntington Beach Hospital
08.2020 - 02.2021
- Handles PBX, transfer 50+ calls and codes a day
- Assisted with the collection of payments from patients.
- Checked patient information and insurance coverage.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2017
Skills
- Patience
- Problem-solving
- Good communication skills
- Account Management
- Complaint resolution
- Process Optimization
- Customer Retention
- Customer Service
- Medical filing
- Insurance Verification
- Bookkeeping Support
- Microsoft Word
- Microsoft Excel
Timeline
Customer Service Specialist II
SHEIN Distribution Corporation
11.2022 - 09.2024
Patient Service Representative
Breast Care & Imaging center of Grove
11.2021 - 09.2022
Admitting Representative
Chino Valley Medical Center
02.2021 - 08.2021
Admitting Representative
Huntington Beach Hospital
08.2020 - 02.2021
High School Diploma -
Eleanor Roosevelt High School
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