Summary
Overview
Work History
Education
Skills
Certification
Programs
Volunteer Experience
Timeline
Generic

Tytiana O'Bryant

Los Angeles,CA

Summary

As a highly self-motivated and energetic customer oriented professional, I am seeking a role where I can deliver immediate value to a company and continue to grow.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Order Support Fraud Specialist

Shein Distribution Corporation
05.2023 - Current
  • Diligently analyze and interpret customer order information within an office setting to identify potential fraudulent activities. Utilize advanced data analysis techniques to review and assess high-risk orders, ensuring the integrity of the company's transactions. Employ a collaborative working style to liaise with cross-functional teams, effectively blocking fraudulent and high-risk orders from progressing. Conduct thorough investigations into suspicious orders, meticulously reviewing identity verification documents and transaction histories. Demonstrate exceptional multitasking abilities by reviewing and processing over 600 orders per shift, maintaining a high level of accuracy and efficiency. Execute various administrative tasks, including data entry, project management, and task completion within specified timelines.

Enrollment Advisor Counselor

National University (Non Profit University)
03.2022 - 04.2023
  • Provide personalized and comprehensive support to students, guiding them in defining and achieving their educational goals. Collect, analyze, and interpret student transcripts and applications using sophisticated data analysis tools, ensuring accurate assessment and placement. Facilitate the enrollment process by meticulously enrolling students into suitable educational programs, monitoring their progression, and addressing any concerns. Serve as a trusted mentor and advocate for students, offering guidance and support to navigate academic challenges and opportunities. Manage multiple concurrent projects with precision and efficiency, maintaining a strong focus on delivering exceptional customer service and student satisfaction.

Seasonal Sales Floor

PINK
11.2021 - 03.2022
  • Provide attentive and personalized assistance to customers on the sales floor, offering product recommendations and resolving inquiries with professionalism and expertise. Efficiently process transactions and handle monetary exchanges, ensuring accuracy and compliance with company policies and procedures. Address guest concerns and inquiries promptly and courteously, fostering positive relationships and enhancing the overall shopping experience.

Server/Runner/ Take Out

Lazy Dog Restaurant
10.2019 - 11.2021
  • Execute expo screens with precision, ensuring the timely and accurate delivery of food and beverages to guests, maintaining a high standard of service. Provide exemplary customer service in the take-out area, processing orders efficiently and addressing customer inquiries and requests with professionalism and courtesy. Uphold rigorous standards of cleanliness and organization in designated work areas, including dessert preparation and sanitation protocols.

Receptionist

Roger Kasendorf Medical Office
01.2018 - 01.2020
  • Manage a high volume of incoming calls and appointments, scheduling patients and maintaining accurate records with meticulous attention to detail.

Server

AMC Dine in
04.2018 - 10.2019

Deliver an exceptional dining experience to guests in a fast-paced cinema environment, leveraging advanced organizational and interpersonal skills. Provide hands-on support to guests, taking orders, serving food and beverages, and managing cashier duties with precision and efficiency. Maintain cleanliness and organization in designated areas, ensuring a positive and enjoyable experience for all participants.

Shows Team

SeaWorld
12.2015 - 04.2018
  • Collaborate with production and execution of captivating shows, working both on stage and behind the scenes with animals and performers.
  • Deliver outstanding customer service to guests, addressing inquiries and ensuring their comfort and satisfaction throughout their visit. Manage event logistics and operations, including venue setup, cleanup, and coordination of special events and celebrations.

Sales Floor

Target
11.2014 - 11.2015
  • Demonstrate meticulous attention to detail in maintaining store presentation, including folding clothes, restocking products, and ensuring a clean and organized retail environment. Effectively handle cashier duties, process transactions, and address customer needs and concerns with professionalism and courtesy.

Education

BA Public Relations/Image management -

Cal State University Long Beach
Long Beach, CA

Associates in Arts Black Studies -

San Diego City College
San Diego, CA
01.2021

Associates in Science Administration of Justice -

San Diego Miramar College
San Diego, CA
01.2021

Skills

  • Organizational, Written and verbal skills, Goal Oriented, Excellent communication and customer service skills, Skilled Collaborator, Mentor, Committed high Achiever, Solution Oriented professional, Public Relations, Rapid and Adaptive learner, Sales, Cross functional Communicator, Retail, Data Analytics Administrative, Events, Fraud Specialist , Team environment, Non profit, Project management,, Office Setting, Creative thinker, Dedicated, Cultural education, Customer Relations, Higher Education Youth/College support

Certification

  • Communicating with Confidence Certificate-Linked in learning
  • Creating Positive Conversations with Challenging Customers Certificate-Linked in learning
  • Finding your Time Management Style Certificate-Linked in learning
  • Interpersonal Communication Certificate-Linked in learning
  • Teamwork Foundations Certificate-Linked in learning
  • Working with Your Personal Strengths and Weaknesses Certificate-Linked in learning

Programs

  • Right Now, CRM, PowerPoint, Keynote, Workday, On Base, Soar, Microsoft Outlook 365, Excel, Microsoft Teams, Tableau, Data Analytics, Sales Force, CPSUS.

Volunteer Experience

The Rock Church San Diego, San Diego, CA, 2015, 2016, Youth Mentor

Timeline

Order Support Fraud Specialist

Shein Distribution Corporation
05.2023 - Current

Enrollment Advisor Counselor

National University (Non Profit University)
03.2022 - 04.2023

Seasonal Sales Floor

PINK
11.2021 - 03.2022

Server/Runner/ Take Out

Lazy Dog Restaurant
10.2019 - 11.2021

Server

AMC Dine in
04.2018 - 10.2019

Receptionist

Roger Kasendorf Medical Office
01.2018 - 01.2020

Shows Team

SeaWorld
12.2015 - 04.2018

Sales Floor

Target
11.2014 - 11.2015

BA Public Relations/Image management -

Cal State University Long Beach

Associates in Arts Black Studies -

San Diego City College

Associates in Science Administration of Justice -

San Diego Miramar College
  • Communicating with Confidence Certificate-Linked in learning
  • Creating Positive Conversations with Challenging Customers Certificate-Linked in learning
  • Finding your Time Management Style Certificate-Linked in learning
  • Interpersonal Communication Certificate-Linked in learning
  • Teamwork Foundations Certificate-Linked in learning
  • Working with Your Personal Strengths and Weaknesses Certificate-Linked in learning
Tytiana O'Bryant