Aurelia tchueguem
Landover,MD
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Animal Caregiver
Priority One (NIH)
06.2024 - Current
- Provided daily care and nutrition for various animal species in a safe, clean environment.
- Monitored animal health and behavior, reporting any concerns to veterinary staff promptly.
- Assisted in training animals for behavioral improvement and socialization with humans.
- Developed enrichment activities to promote physical and mental stimulation for animals.
Account Representative
Regional Bank
05.2018 - 04.2023
- Cultivated and maintained strong client relationships to enhance customer retention and satisfaction.
- Facilitated account openings and closings, ensuring compliance with bank policies and regulations.
- Assisted clients in understanding financial products, providing tailored solutions to meet their needs.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
- Mentored junior staff on best practices in customer service and account management strategies.
- Led initiatives to enhance product knowledge among team members, driving improved sales performance.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed client accounts for discrepancies, resolving issues promptly to maintain accuracy and trust.
- Contacted customers to assess satisfaction and current needs.
Account Representative Manager
Ozone Inyernational
06.2013 - 04.2018
- Assisted clients with account inquiries and provided detailed product information.
- Coordinated communication between clients and sales teams to ensure alignment on project goals.
- Developed understanding of CRM systems to manage client accounts effectively.
- Supported account representatives in executing marketing campaigns and outreach efforts.
- Maintained organized documentation of client interactions and follow-up actions.
- Collaborated with team members to troubleshoot client issues and implement solutions promptly.
Education
Bachelor of Science - Marketing
Douala University
Douala12-2015
Associate of Science - International Business
High Management Institute
Doual08-2011
Skills
- Customer engagement
- Customer relationship management
- Account management
- CRM proficiency
- Goal oriented
- Document management
Accomplishments
- Collaborated with team of marketing team in the development of customer first and king customer projects.
- elaborated ,supervised and monitoring QUICK MANDAT PROJECT.
Certification
CPR
Languages
English
Full Professional
FRANCAIS
Native or Bilingual
Timeline
Animal Caregiver
Priority One (NIH)
06.2024 - Current
Account Representative
Regional Bank
05.2018 - 04.2023
Account Representative Manager
Ozone Inyernational
06.2013 - 04.2018
Bachelor of Science - Marketing
Douala University
Associate of Science - International Business
High Management Institute