Aurelia Zuniga
Winnemucca,NV
Summary
I Aurelia, am a diligent person who presently works for Humboldt County Juvenile Services. In addition, I have worked as a Customer Service Supervisor where I assisted many clients with their banking needs and contributed to the growth of the company. I also have experience in bookkeeping for a tax company. Not less significant, I worked as a Control Room Operator, where I was responsible for numerous assigned responsibilities and made sure the deputies were safe on the floor plan. I think that my background in these areas makes me a strong candidate for the job.
Overview
5
5
years of professional experience
Work History
Youth Advisor
Humboldt County Juvenile Services
09.2023 - Current
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Supervised youth's daily activities for school, meals and recreation time.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Supervised inmates during mealtime and recreational time.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Established positive working relationships and maintained boundaries with resident offenders.
- Used sample prep equipment to prepare for drug tests.
- Administered drug tests to inmates.
- Searched building and grounds, living quarters, and work areas for contraband.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enforced rules and regulations to maintain order among inmates.
- Assist and instruct residents with daily living skills, including personal hygiene and maintenance of living areas.
- Supervised juveniles with mental health issues including acute suicidal actions, severe depression, psychosis; making appropriate referrals to mental health professionals for further evaluation.
- Ensure that assigned personnel perform duties and responsibilities safely and prudently so no one is exposed to harm or risk on-the-job.
Receptionist
Valley Insurance
08.2022 - 01.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Determined needs of visitors and provided information or solutions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Control Room Operator
Humboldt County Sheriff's Office
08.2021 - 09.2021
- Monitor and operated specific equipment such as electronic control console, touch screen control system.
- Monitored and managed the use of all doors, gates, video surveillance monitors, and intercom system.
- Controlled issuing, logging, and collecting certain jail keys.
- Communicated directly with the deputies that we on shift per phone and intercom to assist in housing responsibilities.
- Answer the telephone and provide information on inmates, jail-related policies and procedures to law enforcement staff, court officials, and transferring calls to the appropriate authorities.
- Verified warrants with my supervisor when a warrant would come in.
- Run a background on individuals that had requested CCW'S and filed their documents away in alphabetical order.
- Monitored movement of the deputies on the floor to ensure their safety.
- Received payments through bail bonds and cash for inmates that were being released on bail.
- Ensured that once the inmate that was being released had a court date.
Customer Service Supervisor
Washington Federal Bank
07.2019 - 05.2021
- Greeting people when they come to the till enquiring customers banking needs.
- Answering customers telephone calls promptly to avoid on-hold wait times.
- Verifying customers' identity before any personal information is given out.
- Provide primary customer support to internal and external clients in a fast-paced environment.
- Respond to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customers needs and recommended appropriate solutions.
- Funding approved loans for credit.
- Complete paperwork and tasks in a timely manner.
- Attend conference calls to discuss the products we offer.
- Transferring large or small funds from one account to another account.
- Handling cash transactions.
- Analyze paperwork that needs to be updated for personal as well as business accounts.
- Make minor changes to any bank accounts if needed.
- Open new business and personal accounts for clients.
- Checking daily reports to assure the branch is in balance.
- Balance cash drawers and The Vault.
- Surprise cash audit The Vault and cash drawers.
- Making shipments to Loomis with the required paperwork filled out for the shipment.
- Process deliveries in dual control while filing out the necessary paperwork to assure the delivery amount is correct.
- Train new employees in all aspects of office policies, procedures and practices.
- Supervise front end associates in a fast-paced and demanding environment.
- Orient new hires to work place with initial training and on-going mentoring program.
- Train, monitor and evaluate instructors on their teaching abilities and success in improving employee knowledge.
- Weekly evaluate the process of the new hires.
- Secure the branch before opening and closing
- Analyzed monthly reports and uploaded the necessary documents to the required field.
Bookkeeper
Northern Nevada Tax & Bookkeeping
10.2018 - 06.2019
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Organized and carried out efficient month-end, quarterly and year -end processes.
- Supported operations by communicating with customers, filing documents and managing data.
- Accurately calculated deductions and processed payroll for business employees.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Maintained and processed invoices, deposits and money logs.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Applied and renewed Individual Taxpayer Identification Numbers.
- Filed extensions for both personal and business clients.
Education
High School Diploma -
Albert M Lowry High School
Winnemucca, NV06.2018
Skills
Fluent in Spanish
Data entry
Data management
Communication
Computer skills
Office equipment operations
Organization and efficiency
Meticulous and organized
Multi-line telephone skills
Multitasking and prioritization
Recordkeeping and bookkeeping
Supervision & leadership
System Administration
Team management
Youth Supervision
Timeline
Youth Advisor
Humboldt County Juvenile Services
09.2023 - Current
Receptionist
Valley Insurance
08.2022 - 01.2023
Control Room Operator
Humboldt County Sheriff's Office
08.2021 - 09.2021
Customer Service Supervisor
Washington Federal Bank
07.2019 - 05.2021
Bookkeeper
Northern Nevada Tax & Bookkeeping
10.2018 - 06.2019
High School Diploma -
Albert M Lowry High School
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