Aurelie Haskell
West Dennis,MA
Summary
Experienced restaurant hostess known for exceptional customer service and complaint resolution skills. Strong attention to detail and team collaboration contribute to creating welcoming environments and memorable dining experiences.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Hostess
Good Friends Cafe
West Dennis, Massachusetts
05.2016 - 06.2023
- Greeted and seated guests in a welcoming manner.
- Managed reservation system for efficient seating arrangements.
- Collaborated with staff to ensure smooth dining experiences.
- Assisted in menu explanations and answered guest inquiries.
- Maintained cleanliness and organization of front-of-house areas.
- Handled guest complaints with professionalism and empathy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Adhered to all safety regulations set forth by the restaurant management team.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Accepted payments from guests for dine-in and take-out foods.
- Inspected dining and serving areas for cleanliness and proper setup.
Restaurant Hostess
All American Bar And Grill
West Dennis, MA
11.2013 - 02.2016
- Greeted and seated guests in a welcoming manner.
- Managed reservation system for efficient seating arrangements.
- Collaborated with staff to ensure smooth dining experiences.
- Maintained cleanliness and organization of front-of-house areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Associate of Science - Legal Studies
Cape Cod Community College
West Barnstable, MA 11.2008 - 05.2012
Skills
- Seating management
- Reservation system
- Customer service
- Menu knowledge
- Cleanliness standards
- Event coordination
- Complaint resolution
- Time management
- Team collaboration
- Attention to detail
- Positive attitude
- Flexible scheduling
- POS system operations
- Complex Problem-solving
- Judgment and decision making
- Guest relations
Timeline
Restaurant Hostess
Good Friends Cafe
05.2016 - 06.2023
Restaurant Hostess
All American Bar And Grill
11.2013 - 02.2016
Associate of Science - Legal Studies
Cape Cod Community College
11.2008 - 05.2012