Laura Perez Escalante
WESTPALMBEACH,FL
Summary
Experienced in providing friendly customer service, greeting and assisting customers, managing seating and reservations and maintaining a welcoming environment. Skilled in communicating with customers, handling transactions, answering questions, promoting products, and working efficiently in fast-paced environments. Reliable, Professional, and comfortable working as part of a team.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Restaurant Hostess
The Islander Grill & Tiki Bar
Palm Beach Shores, FL
11.2024 - Current
- Managed reservation system, coordinating seating arrangements for efficient table turnover.
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Collaborated with kitchen and waitstaff to streamline communication and service flow.
- Assisted in training new host staff, enhancing team performance and service quality.
Sales Associate
Forever 21
West Palm Beach, FL
11.2022 - 05.2025
- Provided exceptional customer service, enhancing shopping experiences and driving repeat business.
- Collaborated with team members to meet sales targets through effective communication and teamwork.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Managed inventory processes, accurately tracking stock levels and facilitating timely replenishment.
- Trained new associates on product knowledge and operational procedures, fostering a cohesive work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Palm Beach Gardens Community High School
Palm Beach Gardens, FL05.2024
Skills
- Reservation handling
- Multitasking ability
- Guest engagement
- Training new staff
- Seating management
- Strong multitasking
- Judgment and decision making
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Hostess
The Islander Grill & Tiki Bar
11.2024 - Current
Sales Associate
Forever 21
11.2022 - 05.2025
High School Diploma -
Palm Beach Gardens Community High School