Ava Lumen
Oklahoma City
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Oliveto Italian bistro
Moore
06.2024 - Current
- Greeted incoming guests to escort to assigned dining area and present menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Created a positive environment for the customer
Education
Bachelor of Science - Psychology
University of Central Oklahoma
Edmond, OK05-2028
High School Diploma -
Southmoore High School
Moore , OK05-2024
Skills
- Group reservations management
- Reservation coordination
- Table setting arrangements
- Front-of-house display creation
- Coordinating tasks
- Service prioritization
- Supply restocking
- Effective customer upselling
- Greeting guests
- Guest relations
- Cleanliness and hygiene
- Table assignment accuracy
- Strong multitasking
- Social perceptiveness
- Reservation planning
- Reservations coordination
- Up-selling techniques
- Active learning
- Problem-solving
- Reservation handling
- Memory retention
- Guest seating rotation
- Hospitality management
- Task prioritization
- Efficient seating
- Customer flow management
- Conflict resolution
- Friendly demeanor
- Reading comprehension
- Floor plan organization
- Handling complaints
- Multi-line telephones
- Service orientation
- Seating arrangement planning
- Special event hosting
- Customer service
- Team collaboration
Timeline
Restaurant Hostess
Oliveto Italian bistro
06.2024 - Current
Bachelor of Science - Psychology
University of Central Oklahoma
High School Diploma -
Southmoore High School