Aureny C. Garza
Edinburg,TX
Summary
Results-driven professional with diverse experience in healthcare, finance, customer service, and administrative operations. Proven ability to manage confidential information, interpret policies and procedures, review documentation for accuracy, and maintain compliance with regulatory standards. Skilled in patient registration, insurance verification, accounting support, tax preparation, enrollment processing, dispatch coordination, and record management. Recognized for exceptional attention to detail, analytical problem-solving, and the ability to thrive in fast-paced environments while delivering outstanding customer service. A dependable team player committed to accuracy, operational efficiency, and organizational success.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Patient Care Technician, ER
Rio Grande Regional Hospital
McAllen, TX
2026 - Current
- Monitored patient vital signs and reported significant changes to nursing staff.
- Assisted with patient admissions, ensuring accurate documentation and efficient workflow.
- Maintained cleanliness and organization of patient care areas to promote safety and hygiene.
- Supported nurses in providing direct patient care during emergency situations.
- Prepared patients for diagnostic tests, explaining procedures thoroughly to alleviate anxiety and ensure cooperation.
- Assisted nursing staff with various medical procedures, ensuring efficient and timely treatment for patients.
Certified Nursing Assistant, Stroke Unit
South Texas Health System
McAllen, TX
09.2025 - 05.2026
- Assisted patients with daily living activities ensuring comfort and safety
- Monitored vital signs and reported changes to nursing staff
- Maintained accurate patient records using electronic health record systems
- Communicated effectively with multidisciplinary teams to coordinate patient care plans.
- Educated patients and families on health management and wellness practices to enhance recovery.
Enrollment Specialist
Nelnet
Edinburg, TX
09.2023 - 09.2023
- Reviewed enrollment applications and supporting documentation to ensure compliance with company policies, regulatory requirements, and eligibility criteria.
- Identified documentation discrepancies, resolved account issues, and maintained data integrity through detailed record reviews.
- Maintained confidential student and financial records in accordance with privacy standards and organizational policies.
- Interpreted and applied policies, procedures, and regulatory guidelines to ensure accurate and consistent enrollment processing.
- Collaborated with cross-functional teams to resolve complex documentation issues while supporting internal controls and compliance initiatives.
- Maintained accurate electronic records and account documentation to support audit readiness and reporting requirements.
- Communicated enrollment requirements and policy information to students while providing exceptional customer service.
- Demonstrated strong analytical skills, attention to detail, sound judgment, and problem-solving when handling confidential information and complex cases.
Installation Dispatcher
Superior Alarms
McAllen, TX
02.2020 - 11.2020
- Coordinated emergency response for alarm activations, ensuring swift and effective dispatch of personnel.
- Managed communication between clients and field technicians to optimize service delivery.
- Implemented dispatch process improvements that enhanced response times and operational efficiency.
- Trained new dispatchers on company policies, dispatch software, communication protocols, and operational procedures.
- Provided real-time support to drivers experiencing mechanical issues or emergencies, coordinating assistance to ensure safety and minimize operational delays.
- Contributed process improvement ideas during weekly team meetings to enhance operational efficiency and workflow.
Accounting Specialist
Clark Knapp Honda
Pharr, TX
07.2016 - 07.2019
- Processed daily financial transactions ensuring accuracy and compliance with company policies.
- Assisted in month-end closing activities, facilitating timely reporting and reconciliation of accounts.
- Maintained accurate records of invoices and payments using accounting software systems.
- Collaborated with team members to resolve discrepancies in billing and payment processes.
- Reviewed financial statements for accuracy, identifying potential areas for improvement.
- Collaborated with external auditors during annual audits by providing documentation, responding to inquiries, and supporting the audit process.
- Assisted with budget preparation, monitoring, and financial tracking throughout the fiscal year to support organizational goals.
Tax Preparer
Electronic Tax Center
McAllen, TX
01.2009 - 04.2010
- Prepared individual and business tax returns using tax software systems.
- Reviewed financial documents for accuracy and compliance with IRS regulations.
- Assisted clients in understanding tax liabilities and deductions available.
- Collected necessary documentation from clients to facilitate accurate filings.
- Maintained confidentiality of sensitive client information throughout the preparation process.
- Communicated effectively with clients regarding updates and changes to tax laws.
Education
High School Diploma -
Victory Learning Center
San Antonio07-2020
Skills
- Regulatory Compliance
- Audit Support
- Documentation Review
- Administrative Support
- Patient Registration
- Insurance Verification
- Customer Service
- Data Entry
- Records Management
- Problem Solving
- Attention to Detail
- Microsoft Office Suite
Certification
- CNA - Certified Nursing Assistant
- Basic Life Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant, Stroke Unit
South Texas Health System
09.2025 - 05.2026
Enrollment Specialist
Nelnet
09.2023 - 09.2023
Installation Dispatcher
Superior Alarms
02.2020 - 11.2020
Accounting Specialist
Clark Knapp Honda
07.2016 - 07.2019
Tax Preparer
Electronic Tax Center
01.2009 - 04.2010
Patient Care Technician, ER
Rio Grande Regional Hospital
2026 - Current
High School Diploma -
Victory Learning Center