Auri Serrano
Miramar
Summary
Dynamic and compassionate professional with a background in pediatric care for 4 years at Nicklaus Children's Hospital and diverse roles in child supervision and customer service. Excelled in patient-focused care, maintaining safe environments, and delivering exceptional service. Skilled in vital signs collection and building rapport with families, demonstrating a blend of hard and soft skills to achieve positive outcomes. Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment. Certified in First Aid and CPR. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Victoria's Secret PINK
Aventura, FL
09.2025 - Current
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Developed in-depth product knowledge to assist customers with personalized recommendations.
- Implemented visual merchandising strategies to optimize product presentation and attract customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Certified Nursing Assistant
Nicklaus Children's Hospital
Miami, FL
12.2021 - Current
- Cleaned and sanitized patient rooms according to established protocols.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Administered medications as directed by registered nurse or physician.
- Provided emotional support to patients and families during difficult times.
- Reported changes in patient condition to registered nurse or physician.
- Responded quickly to emergency situations involving sudden illness or injury.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Babysitter/Nanny
Destination Sitters LLC
Miami , FL
06.2023 - 01.2026
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Maintaining a positive attitude while being patient and understanding with the children.
- Responsibly watched children while parents were out.
- Provided direct-care services for children of varying ages.
- Assisting with meals, snacks, and bedtime routines for the children.
- Remaining alert at all times while caring for multiple children simultaneously.
Barista/Cashier/Sandwich Maker
Panera Bread
Homestead, FL
02.2021 - 12.2021
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Arts - Exercise Science
Miami Dade College
Miami, FL06-2027
High School Diploma -
Miami Northwestern Sr. High School
Miami, FL06-2020
Skills
- CNA certification obtained, 2017-2018
- CPR and BLS certification since 2020
- Fluent in English (writing and speaking)
- Proficient in spoken Spanish
- Teamwork and collaboration
- Patient care
Timeline
Sales Associate
Victoria's Secret PINK
09.2025 - Current
Babysitter/Nanny
Destination Sitters LLC
06.2023 - 01.2026
Certified Nursing Assistant
Nicklaus Children's Hospital
12.2021 - Current
Barista/Cashier/Sandwich Maker
Panera Bread
02.2021 - 12.2021
High School Diploma -
Miami Northwestern Sr. High School
Associate of Arts - Exercise Science
Miami Dade College