Auriana Griffin

• processing inventory orders, logging items that have been received and items that have been taken from inventory, and physically moving product within the inventory room to the sales floor, and vice versa.

• Communicated effectively with team members on matters related to work assignments.
• Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
• Maintained a safe working environment by adhering to safety protocols and guidelines.
• Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
• Maintained accurate inventory records through manual and computerized systems.
• Monitored stock levels and reordered supplies when necessary.
• Instant counts
• Transferring inventory
• Inventory adjustments
• Manage inventory
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• Developed training materials related to best practices in inventory management.
• Analyzed current inventory systems and identified areas for improvement or optimization.
• Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
• Organized and maintained detailed documentation related to all inventory processes.
• Conducted regular physical inventories of warehouse stock and reported discrepancies.
• Performed cycle counts to track product movement in the warehouse as needed.
• Identified obsolete or slow-moving items that should be removed from the system.
• Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
• Developed strategies to reduce excess inventory and improve overall efficiency.
• Assisted with forecasting future needs based on historical trends analysis.
• Monitored inventory levels to ensure sufficient supply for customer orders.
• Implemented new procedures for tracking, receiving, counting, and storing items in the warehouse.
• Performed cycle counts on daily basis to immediately spot errors and apply remedies.
• Investigated and resolved variances with inventory records.
• Pulled damaged and recalled products for return or disposal.
• Managed inventory by performing physical counts, identifying variances and reconciling records.
• Performed scheduled inventory counts and supply audits.

• Transferring stock.

• Conducted regular follow-up calls with customers after resolving their issues.
• Provided accurate information about products and services to customers.
• Developed positive relationships with customers through friendly interactions.
• Resolved customer complaints promptly and efficiently.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered customer inquiries and provided accurate information regarding products and services.
• Identified opportunities for upselling additional products or services based on customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Answered customer inquiries via phone, email, and chat.
• Maintained a high level of professionalism when dealing with difficult customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Answered inbound calls, chats and emails to facilitate customer service.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Promoted available products and services to customers during service, account management and order calls.
• Supported sales team members to drive growth and development.
• Strengthened customer retention by offering discount options.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Prevented key account losses by researching discrepancies and correcting problems.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.