Auriana Simien
Houston,Tx
Summary
Dynamic Chat Support professional with expertise in customer relations and technical troubleshooting, honed at Corporate Tools. Proven track record in conflict resolution and team leadership, enhancing performance and satisfaction. Adept at analytics and data entry. Excel in fast-paced environments, and thriving in customer relations.
Overview
7
7
years of professional experience
Work History
CSR
Corporate Tools
05.2021 - 11.2025
- Assist with taking 150-200 chats and calls a day while inputting data.
- Participate in establishing objectives and developing processes and procedures to ensure efficient and timely workflow.
- Manage technical troubleshooting issues.
- Swiftly responded to customer complaints by solving problems.
- Take an active role in coaching and mentoring agents to raise their level of performance.
Team Lead
Preventice solutions
10.2018 - 05.2021
- Answer customer telephone calls regarding existing accounts in high volume call center.
- Respond to questions and concerns about service and handle escalated calls appropriately.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Promptly respond to general inquiries from customers, staff, and doctor offices via e-mail, telephone, or fax.
- Lead training for new hires and provide materials to help them succeed.
Education
High School -
Klein Forest High School
01.2014
Skills
- Chat support
- Technical troubleshooting
- Data entry
- Customer relations
- Conflict resolution
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Microsoft office expertise
- Leadership
- Time management
- Fast learner
- Microsoft Office
- Power BI
- Adaptability
Timeline
CSR
Corporate Tools
05.2021 - 11.2025
Team Lead
Preventice solutions
10.2018 - 05.2021
High School -
Klein Forest High School