Aurielle Hinton
Charlotte,NC
Summary
Self-driven and motivated professional with demonstrated experience in customer service, operational support, and performing administrative duties. Knowledgeable with extensive communication skills extraordinary multitasking skills, and ability to perform well independently or in team environments.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
Charlotte, NC
12.2024 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Managed inventory levels through regular cycle counts and updates in warehouse management system.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
- Streamlined order picking processes, reducing time spent on fulfillment tasks by implementing best practices.
- Consistently lifted materials weighing as much as Number pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Customer Service Representative
Harris Teeter
Charlotte, NC
01.2024 - Current
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Trained new staff on customer service protocols and system navigation.
- Streamlined checkout processes to reduce wait times and improve efficiency.
- Collaborated with team members to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Associate
Ross Warehouse
09.2023 - Current
- Assist in receiving, storing, and organizing merchandise within the warehouse.
- Ensure all products are appropriately labeled and prepared for shipment.
- Perform regular cycle counts and contribute to inventory accuracy.
- Inspect merchandise for quality and report any discrepancies or damages.
Host
Olive Garden
04.2023 - 07.2023
- Manage seating chart and ensure efficient table turnover.
- Maintain an organized booking system, ensuring accurate information.
- Assist guests with inquiries, providing information on menu items, wait times, and restaurant policies.
- Communicate effectively with servers, kitchen staff, and management to ensure smooth restaurant operations and optimal service for guests.
Carts Warehouse Associate
Amazon Warehouse
01.2023 - 03.2023
- Provide accurate fulfillment of customer orders.
- Ensure the accuracy and quality of picked items before packing and shipping.
- Report discrepancies and participate in inventory counts as needed.
- Adhere to safety guidelines and protocols to maintain a safe work environment.
- Work collaboratively with team members to achieve daily and weekly production goals.
Corporate Sales Trainer
Skyline Solutions
04.2022 - 12.2022
- Assist customers in selecting the products and services that best suit their services goals and help to set up the account.
- Be able to run social events to the public to get new consumer clientele.
- Conduct sales in a public setting.
- Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.
- Develop opportunities to engage, create continuous professional development training sessions, and foster the dynamic team-based company culture.
- Train and motivate entry level sales & customer service experts for launching and optimizing every product and service campaign.
Cashier
Showmars
10.2021 - 04.2022
- Greet daily average of 50 guests, taking orders, collecting and processing authorized payments.
- Promote customer loyalty through consistent sales, reward programs, and by delivering superior customer service.
- Adhere to flexible schedule and additional shifts to meet business needs and sales goals.
- Manage take out and mobile orders.
- Assemble orders and packaging take-out and delivery along with restocking and organizing merchandise.
Education
Graduate Certificate - Aesthetician
Aveda Institute
Charlotte, NC11.2024
High School Diploma - undefined
Garinger High School
06.2020
Skills
- Process Improvement
- Complex Problem Solving
- Teamwork & Collaboration
- Conflict Resolution
- Employee Training
- Quality Assurance
- Data Management
- Documentation and Reporting
- Auditing
- Accounting
- Logistics
- Contact Support
- Computerized Systems
Timeline
Warehouse Worker
Amazon
12.2024 - Current
Customer Service Representative
Harris Teeter
01.2024 - Current
Warehouse Associate
Ross Warehouse
09.2023 - Current
Host
Olive Garden
04.2023 - 07.2023
Carts Warehouse Associate
Amazon Warehouse
01.2023 - 03.2023
Corporate Sales Trainer
Skyline Solutions
04.2022 - 12.2022
Cashier
Showmars
10.2021 - 04.2022
High School Diploma - undefined
Garinger High School
Graduate Certificate - Aesthetician
Aveda Institute