Aurora Butler
Middletown,OH
Summary
Dedicated and diligent medical assistant professional with a strong focus on delivering exceptional customer service and maintaining positive interpersonal relationships. Possesses excellent administrative skills and a proven track record of effectively managing tasks and responsibilities. Currently seeking new employment opportunities to leverage expertise and contribute to a dynamic team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
The Kroger Little Clinic
09.2024 - Current
- Maximized patient flow through the clinic under direction of on-duty nurse practitioner/physician assistant.
- Maintained electronic health record documentation efficiently within guidelines.
- Upheld core values of respect, honesty, integrity, diversity, inclusion and safety.
Medical Assistant
The Christ Hospital, St.E, PHS
05.2018 - 06.2023
- Assisting medical professionals as a Medical Assistant in various healthcare setting such as, Primary care, Express care, Pediatrics and Women’s Health.
- Scheduling, rooming patients, working with documentation systems such as Epic, Nexgen and Eworks. Also handling medical records.
- Performed Blood draws, vitals. POC testing and assisted medical professionals in medical procedures.
Talent Acquisition Specialist
Macy's
10.2022 - 12.2022
- Managed hiring and onboarding setups for new employees.
Eligibility Referral Specialist II
Warren county human services
06.2022 - 09.2022
- Processed applications efficiently for various aid programs.
Family Support Specialist
DCBS/CHFS
02.2021 - 05.2021
- Assisted customers with applications for food, medical, and cash benefits.
Medical Assistant Extern
St. Elizabeth Physicians
12.2017 - 01.2018
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
- Welcomed patients and inquired about wellbeing since last treatment.
Hospitality Team Member
Buffalo Wild Wings
12.2016 - 04.2017
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Shift Lead
Taco Bell
07.2015 - 01.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Worked sales floor and resolved all issues with customers.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Assistant Account Manager of Housekeeping
Bridgepoint Healthcare Services
03.2015 - 06.2015
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Sales Associate
Sally Beauty Supply
04.2010 - 02.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High school diploma or GED - undefined
Associate - Medical Assistant
Center for Employment Training
Newport, KY01.2018
Skills
- CLIA Waived Testing Proficiency
- Charting
- Electrocardiogram Proficiency
- Phlebotomy and Injection Skills
- Sterilization Protocols
- Clinical Vital Assessment
- Billing and Coding
- Gynecology Set-Up
- Advanced Wound Care Techniques
- Irrigation and Installation
- Patient Knowledge Enhancement
- Suture and Staple Removal
- Autoclave Maintenance Expertise
- Sterile Set-Up
- Pharmacological Expertise
- Medical Terminology
- Medication Administration
- Basic Emergency Life Support
- OSHA & HIPAA
- Proficient in EMR Systems
Certification
- Medical Assistant November2017 to Present
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- CPR Certification
- AED Certification
- BLS Certification
- Certified Medical Assistant
- CNA
Additional Information
• Types at a rate of 37 WPM
• Proficient in Microsoft programs.
• Completes data entry in Point-of-Sale systems and Insight software (used for payroll).
Timeline
PCT (Patient Care Technician)
The Kroger Little Clinic
09.2024 - Current
Talent Acquisition Specialist
Macy's
10.2022 - 12.2022
Eligibility Referral Specialist II
Warren county human services
06.2022 - 09.2022
Family Support Specialist
DCBS/CHFS
02.2021 - 05.2021
Medical Assistant
The Christ Hospital, St.E, PHS
05.2018 - 06.2023
Medical Assistant Extern
St. Elizabeth Physicians
12.2017 - 01.2018
Hospitality Team Member
Buffalo Wild Wings
12.2016 - 04.2017
Shift Lead
Taco Bell
07.2015 - 01.2016
Assistant Account Manager of Housekeeping
Bridgepoint Healthcare Services
03.2015 - 06.2015
Sales Associate
Sally Beauty Supply
04.2010 - 02.2011
High school diploma or GED - undefined
Associate - Medical Assistant
Center for Employment Training