Aurora Carrasco
Odessa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Officer
Medical Center Hospital Odessa
Odessa
09.2012 - 01.2022
Customer service care for patients, answer calls, take payments, check in patients and set appointments
- Responded to patient inquiries with empathy and professionalism.
- Assisted medical staff in coordinating patient appointments and services.
- Managed patient records using electronic health record systems efficiently.
Customer Service Cashier
Ross Dress for Less
Odessa
01.2003 - 01.2003
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
Education
Sales
Odessa College
Odessa, TX 01.2001 - 01.2002
Skills
- Patient record management
- Appointment scheduling
- Electronic health records
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Officer
Medical Center Hospital Odessa
09.2012 - 01.2022
Customer Service Cashier
Ross Dress for Less
01.2003 - 01.2003
Sales
Odessa College
01.2001 - 01.2002