Peyton Burgess
Fredericksburg,VA
Summary
Compassionate veterinary assistant with a focus on client communication and medical record management. Experienced with Avimark, Petdesk, and AllyDVM software, as well as Idexx and Antech lab stations. I enjoy interaction with clients and their pets as well as working with them as an assistant and receptionist. Ready to leverage expertise to enhance service quality and operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Cave Spring Veterinary Clinic
Roanoke, Virginia
07.2025 - 07.2026
- Enhanced client experiences through exceptional front office support.
- Scheduled appointments and maintained accurate records for operational efficiency.
- Processed payments while educating clients on services and policies.
- Coordinated timely communication among team members to ensure seamless workflows.
- Exhibited kindness and compassion to foster client and patient satisfaction.
Veterinary Assistant
Cave Spring Veterinary Clinic
Roanoke , VA
07.2022 - 07.2025
- Assisted veterinarians during examinations and procedures, ensuring efficient workflow.
- Collected lab specimens for accurate diagnostic testing.
- Sterilized instruments to maintain sterile environment.
- Educated pet owners on care practices and procedures.
- Maintained medical records for accurate patient tracking.
- Provided support for end-of-life services and aftercare, prioritizing compassion.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA06-2013
Skills
- Patient record management
- Appointment scheduling
- Billing support
- Patient management
- Product inventory management
- Customer relationship management
- Cash handling
- Client communication
Certification
- Fear Free Veterinary Professional Certification Program
Timeline
Customer Service Representative
Cave Spring Veterinary Clinic
07.2025 - 07.2026
Veterinary Assistant
Cave Spring Veterinary Clinic
07.2022 - 07.2025
High School Diploma -
Rockbridge County High School