Lashundra May

• Assisted customers with inquiries, providing accurate information and effective solutions to enhance satisfaction.
• Utilized CRM software to track customer interactions and ensure timely follow-up on service requests.
• Collaborated with team members to streamline processes, improving response time for customer issues.
• Adapted quickly to new systems and procedures, ensuring compliance with company policies and regulations.
• Engaged in ongoing training sessions to improve product knowledge and customer service techniques.
• Documented customer feedback systematically, contributing to continuous improvement initiatives within the department.

• Collected blood samples using venipuncture and capillary techniques.
• Prepared and labeled specimens for laboratory analysis and testing.
• Maintained accurate patient records and ensured confidentiality compliance.
• Monitored inventory of supplies and ensured availability for procedures.
• Verified patient information prior to specimen collection.
• Maintained a clean, safe, and organized work environment.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

• Monitored inmate behavior to ensure safety and compliance with facility regulations.
• Conducted routine inspections of living areas and equipment for security and maintenance issues.
• Assisted in crisis intervention, employing de-escalation techniques to manage conflicts effectively.
• Documented incidents and maintained accurate records in incident reports as required by protocols.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Conducted routine and emergency head counts.

• Assisted lead teacher in implementing daily lesson plans and activities.
• Fostered a positive learning environment through interactive and engaging classroom management techniques.
• Supported children's developmental needs by providing personalized attention and guidance.
• Collaborated with team members to create inclusive educational experiences for diverse learners.
• Monitored student progress, documenting observations to inform instructional strategies.
• Organized classroom materials and resources, ensuring accessibility for students and staff.
• Communicated effectively with parents regarding children's progress and classroom activities.

• Assigned rooms that needed to be clean to EVS staff.
• Followed up to make sure protocols was performed and rooms was completed and clean.
• Collaborated with team members to prioritize tasks and meet daily cleaning goals
• Responded promptly to requests for cleaning services from staff members or patients
• Stocked and replenished supplies in designated areas to ensure availability for staff and patients
• Followed established protocols for handling biohazardous waste materials to ensure safety and compliance with regulations
• Performed routine cleaning tasks such as dusting, mopping, vacuuming, and emptying trash receptacles
• Maintained cleanliness and sanitation standards in assigned areas, including patient rooms, offices, restrooms, and common areas

• Followed established safety protocols while handling cleaning chemicals and equipment.
• Maintained cleanliness and organization in guest rooms and common areas.