Tara Howard
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
Maximus
Jacksonville
03.2025 - 11.2025
- Assisted customers by addressing inquiries and resolving issues, ensuring a positive experience and fostering loyalty.
- Utilized CRM software to track customer interactions and maintain accurate records, enhancing service efficiency and effectiveness.
- Collaborated with team members to streamline communication processes, resulting in improved response times to customer requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional customer service by efficiently handling inquiries, ensuring a positive experience for all callers.
- Maintained accurate records of customer interactions, contributing to streamlined communication and follow-up processes.
- Resolved customer issues by actively listening and providing tailored solutions, improving overall satisfaction ratings.
- Engaged with customers to gather feedback, identifying areas for improvement in service delivery and response strategies.
- Utilized call management software to track call volume and response times, optimizing workflow efficiency.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed a strong understanding of product offerings, enabling effective communication and support for customer inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Snack Bar Manager
Bjs Wholesales Club
Jacksonville
08.2024 - 01.2025
- Oversaw inventory management, conducting regular stock checks to ensure product availability and minimize waste.
- Developed and implemented promotional strategies, increasing customer engagement and enhancing overall sales performance.
- Responded to customer inquiries and concerns, resolving issues promptly to maintain a positive shopping experience.
- Assisted in scheduling staff shifts, optimizing labor resources to meet peak service demands effectively.
- Maintained compliance with health and safety regulations, contributing to a safe and welcoming environment for customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Trained staff on safety protocols, customer service standards, and cleaning procedures.
- Ensured compliance with health codes and safety regulations.
- Developed and implemented snack bar menus to meet customer needs and preferences.
- Resolved customer complaints professionally and effectively while providing satisfactory outcomes.
Picker/Warehouse Packer
Amazon fulfillment wear house
Jacksonville
10.2023 - 06.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Utilized RF scanners to scan products accurately and efficiently.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Verified accuracy of items picked, packed and shipped to customers.
- Received and processed customer orders for merchandise in a timely manner.
- Inspected product quality prior to packing and shipping out orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Education
William M Raines
Jacksonville , FlSkills
- Customer inquiry resolution
- Inventory management
- Problem resolution
- Product knowledge
- Communication skills
- Staff training
- Health and safety compliance
- Order fulfillment
- Record maintenance
- Sales performance enhancement
- Response time optimization
- Customer satisfaction improvement
- Issue tracking
- Scheduling optimization
- Product quality inspection
- Data entry accuracy
- Customer loyalty building
- Customer consulting
- Multitasking and organization
- Scheduling
- Follow-up skills
- Call triaging
- Multi-line telephone operations
- Complaint resolution
- Live chat support
- Receiving support
- Schedule mastery
- Document control
- Dispute resolution
- Research
- Call center experience
- Computer proficiency
- Service standard compliance
- Microsoft office expertise
- Active listening
- Microsoft outlook
- Customer service
- Minute taking
- Cultural awareness
- Data entry
- Business development
- Empathy and patience
- Product and service solutions
- Assertiveness
- Tactful and diplomatic
- Stress management
- Microsoft Office Suite
- Payment processing
- Coordination
- Creative problem solving
- Prioritization
Timeline
Customer Service Representative
Maximus
03.2025 - 11.2025
Snack Bar Manager
Bjs Wholesales Club
08.2024 - 01.2025
Picker/Warehouse Packer
Amazon fulfillment wear house
10.2023 - 06.2024
William M Raines