Marvell Spearman
Como
Summary
To secure a position that will allow me to use my skills
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Concentrix
05.2025 - Current
- Resolved customer inquiries through various communication channels, enhancing customer satisfaction and loyalty.
- Assisted in training new representatives, fostering team collaboration and knowledge sharing.
- Implemented process improvements that streamlined workflow and reduced response times.
- Analyzed customer feedback to identify service trends and recommended actionable solutions.
01.2021 - 01.2022
- I was diagnosed with cancer, so I couldn't work
- 2023: recovery period now I'm ready to work
Fedex World Hub
04.2019 - 05.2020
- Duties: Making sure all planes were unloaded by the end of our day
- 901-797-7100
North Panola School District
04.2018 - 04.2019
- Duties: Custodian, making sure all classrooms, bathrooms, and hallways are clean, along with emptying garbage, as well as mopping and waxing floors
- 662-487-1070
Memphis Redbirds
04.2016 - 02.2017
- Duties: Bat Boy, prepping for games, grabbing bats and baseball, and cleaning up after the games
- 901-721-6050
Best Buy
03.2015 - 05.2016
- Duties: Inventory: Stocking the warehouse, putting product on the sales floor, and keeping the warehouse clean. Project team specialist: Making sure all sections of the store is up to date
- 662-349-0551
Greyhound Bus Lines
08.2013 - 12.2014
- Duties: Baggage Handler, Ticket Agent, Customer Service, Shipping and prepping packages to be shipped on the bus
- 901-346-2295
Education
No Degree - Health And Physical Fitness
05.2012
High School Diploma -
02.2011
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04.2010
Skills
- Customer inquiry resolution
- Process improvement
- Team training and development
- Customer feedback analysis
- Communication skills
- Conflict resolution
- Technical troubleshooting
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative - Concentrix
05.2025 - Current
-
01.2021 - 01.2022
- Fedex World Hub
04.2019 - 05.2020
- North Panola School District
04.2018 - 04.2019
- Memphis Redbirds
04.2016 - 02.2017
- Best Buy
03.2015 - 05.2016
- Greyhound Bus Lines
08.2013 - 12.2014
Finch-Henry Job Corps Center - ,
Northwest Community College - No Degree, Health And Physical Fitness
Tate County Literacy Council - High School Diploma,