Elisena Abel
Savannah,GA
Summary
Dynamic customer service professional with extensive experience at Metro by T-Mobile, excelling in complaint resolution and customer relationship building. Proven ability to enhance service delivery through process improvements and effective team collaboration. Skilled in CRM systems and active listening, consistently achieving high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Metro by T-Mobile
Indianapolis, IN
01.2024 - 12.2025
- Assisted customers with inquiries and product information, ensuring a positive service experience.
- Handled customer complaints and resolved issues efficiently through effective communication.
- Maintained accurate records of customer interactions in CRM systems for future reference.
- Collaborated with team members to streamline processes and improve service delivery.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
KM Staffing
Indianapolis, IN
10.2024 - 02.2025
Team Leader
Amazon
Indianapolis, IN
07.2024 - 01.2025
- Led a team of associates to achieve operational goals and enhance productivity.
- Implemented process improvements to streamline workflows and reduce inefficiencies.
- Trained new team members on safety protocols and operational procedures.
- Monitored daily performance metrics to ensure targets were met consistently.
Education
High School Diploma -
CMN
My Home Country High School Diploma - Nursing
CMN
My Home Country Skills
Customer inquiry resolution
Complaint handling
Process improvement
Team collaboration
Order processing support
Interpersonal communication
Conflict resolution techniques
Time management skills
Customer relationship building
Customer service
Active listening
Critical thinking
Customer relations
Data entry
Call center experience
Computer proficiency
Payment processing
Microsoft Excel
Customer satisfaction measurement
Call center operations
Scheduling
Customer relationship management (CRM)
Clerical support
Live chat support
Languages
English
Professional Working
Spanish
Professional Working
Portuguese
Professional Working
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Assistant Manager
KM Staffing
10.2024 - 02.2025
Team Leader
Amazon
07.2024 - 01.2025
Customer Service Representative
Metro by T-Mobile
01.2024 - 12.2025
High School Diploma -
CMN
High School Diploma - Nursing
CMN