Aurora Cox
Valley
Summary
Experienced professional with strong skills in data analysis and communication. Proven ability to facilitate collaboration between healthcare providers and patients, ensuring efficient access to resources and improved care outcomes.
Overview
35
35
years of professional experience
Work History
Senior BPO Administration Specialist
NTT DATA Services
PLANO
01.2026 - 07.2026
- Analyzed data related to healthcare trends, outcomes, financial performance.
- Identified potential risks associated with inadequate access to healthcare resources.
- Facilitated communication between healthcare providers regarding patient care plans.
- Coordinated communication between patients, family members, and healthcare providers.
- Processed incoming correspondence and routed it to appropriate personnel efficiently.
- Tracked claims submitted from healthcare providers for timely reimbursement.
- Retrieved medical records upon request from healthcare professionals.
- Assisted in maintaining accurate records and documentation for projects.
- Evaluated new technologies used in healthcare documentation systems.
- Filled orders from doctors' offices and other healthcare providers.
- Attended meetings and conferences related to healthcare topics.
- Participated in training sessions related to healthcare management and regulations.
Customer Service Representative warranty/Warranty Specialist
Whirlpool Corp De
Benton Harbor
08.2020 - 01.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained accurate records of customer interactions and transactions.
- Developed product knowledge to better assist customers with their needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
AUDIT /Administrative Assistant
TELVISTA
Dallas
05.2019 - 04.2020
- Managed audit documentation and files for internal and external reviews.
- Assisted auditors by gathering necessary data and reports promptly.
- Maintained communication with departments to ensure compliance with audit requests.
- Streamlined filing systems to enhance accessibility of audit records and resources.
- Developed comprehensive filing systems for tracking audit documents such as workpapers, reports.
- Verified accuracy of data entered into accounting system prior to closing period end.
- Reviewed contracts for accuracy and completeness prior to submission to the appropriate personnel or departments.
- Reviewed contracts and other legal documents to ensure compliance with applicable laws.
- Executed tasks assigned by supervisor to support team objectives.
Quality Control Technician
Golden State Foods
Opelika
07.2017 - 04.2020
- Conducted regular inspections of food products for quality and safety compliance.
- Monitored production processes to ensure adherence to company standards.
- Utilized testing equipment to assess product integrity and specifications.
- Performed visual and dimensional inspections on manufactured parts.
- Collaborated with production teams to address quality issues promptly.
- Implemented corrective actions for non-compliant products and processes.
- Documented inspection findings in compliance with regulatory requirements.
Quality Control Technician
Kmin Usa
VALLEY
08.2007 - 02.2013
- Traveled to HYUNDAI DYMOS plant to inspect parts and report findings to enhance quality assurance processes.
- Inspected rework parts from welding area, performed dimension checks on C02 machines, and documented feedback and ejects.
- Liaised with customers and manufacturing to design new products that meet quality standards.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Department Manager
Walmart
Valley
01.1992 - 07.2002
- Oversaw daily operations to improve department efficiency and customer satisfaction. to ensure department efficiency and customer satisfaction.
- Organized inventory management to ensure optimal stock levels and product availability. to maintain stock levels and product availability.
- Oversaw scheduling to optimize staff coverage during peak hours.
- Trained and developed team members on store policies and procedures.
- Resolved customer inquiries and issues to promote a positive shopping experience.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed a fast-paced environment with discretion to address changing demands. and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
Education
High School Diploma -
Belford High School
Tampa, FLSome College (No Degree) - Criminal Justice
Everest College
Tampa, FLSkills
- Healthcare coordination
- Regulatory compliance
- Data analysis
- Documentation accuracy
- Records management
- Healthcare resource management
- Quality assurance
- Healthcare IT support
- Database administration
- Document control
- Process improvement
- Office management
- Scheduling appointments
- Customer relationship management
- Verbal and written communication
- Effective communication
Timeline
Senior BPO Administration Specialist
NTT DATA Services
01.2026 - 07.2026
Customer Service Representative warranty/Warranty Specialist
Whirlpool Corp De
08.2020 - 01.2026
AUDIT /Administrative Assistant
TELVISTA
05.2019 - 04.2020
Quality Control Technician
Golden State Foods
07.2017 - 04.2020
Quality Control Technician
Kmin Usa
08.2007 - 02.2013
Department Manager
Walmart
01.1992 - 07.2002
High School Diploma -
Belford High School
Some College (No Degree) - Criminal Justice
Everest College