Trina Toomer
Emory Healthcare
Ellenwood,GA
9
years of professional experience
Dynamic professional with extensive experience in customer relations and operations management. Proven track record in improving patient satisfaction through effective communication, teamwork, and meticulous attention to detail in managing appointments and insurance verifications.
Work History
Referral Management Specialist
2 Years 1 Month- Coordinate multi specialty appointments and manage patient intake across service lines
- Verify health insurance coverage, handle pre-certifications, and update electronic health records
- Route clinical requests, handle provider messages & answer patient inquiries with empathy
- Ensure VA & Kaiser Authorizations
- Act as senior resource or mentor to new team members while meeting strict quality and productivity metrics
- Collaborate with cross-functional teams to streamline healthcare processes and improve service delivery
Patient Service Representative
2 Years 11 Months- Answered high volume inbound calls while providing enthusiastic greetings to enhance caller experience
- Schedule, reschedule, & cancel outpatient procedures and appointments using systems like Epic or Cerner
- Collect and accurately input patient demographic, medical, & financial insurance details
- Provide Clinical prep instructions and information to callers
- Handle work queues, chat inquiries, & make outbound follow up calls
- Addressed patient inquiries and resolved issues promptly to improve satisfaction levels
Bankruptcy Paralegal
4 Years 2 Months- Receive and process bankruptcy petitions, plans, proof of claims and related documents to ensure timely filings and to mitigate risk to corporate financial portfolio
- Negotiate reaffirmation agreements, documenting changes in corporate system
- Assist clients with bankruptcy case questions and related problems and/or concerns
- Maintain accurate supporting documentation to ensure compliance with Chapter state & federal requirements
- Initiate, develop, and maintain constructive relationships with attorneys, courts, executives, colleagues, outside agencies, area managers, branch managers, and other individuals to facilitate actions
Education
BBA - Business Administration
Skills
Operations management
Business analysis
Healthcare process improvement
Patient intake coordination
Time management
Healthcare coordination
Human resources management
Customer service
Problem-solving
Teamwork
Timeline
Referral Management Specialist
Emory Healthcare
07.2024 - CurrentRead More
Patient Service Representative
Emory Healthcare
08.2021 - 07.2024Read More
Bankruptcy Paralegal
Community Loans of America
06.2017 - 08.2021Read More
Strayer University
BBA from Business Administration
Read More