Keri DeWall
Springfield,IL
Summary
Dynamic Referral Management Specialist with a proven track record at Memorial Health System, excelling in customer relationship management and insurance pre-authorizations. Adept at prioritizing tasks and maintaining meticulous documentation, I leverage my proficiency in medical terminology to enhance patient interactions and streamline processes, ensuring optimal service delivery in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Referral Management Specialist
Memorial Health System
Springfield, Illinois
05.2021 - Current
- Responsible for working referrals based on various specialty
- Interacts with patient in a professional manner displaying courtesy and the ability to inform patient on procedure they will be receiving
- Displays the ability to understand insurance coverage and how to obtain pre-authorizations for procedures.
- Maintain accurate and timely documentation
- Perform other related work as required or requested
HIM Indexer and Lead
Springfield Clinic
Springfield, IL
08.2019 - 05.2021
- Index documents into EMR
- Model builder for a new system
- Assist in corrections of incorrect medical documentations in EMR
- Utilizing problems, solving and handling stressful situations.
Patient Service Specialist
Memorial Health Systems
Springfield, IL
01.2018 - 08.2019
- Provide professional and prompt customer service in fast-paced doctor office environment which houses 32 different medical care providers
- Effectively manage a multi-line phone system, fielding hundreds of calls per day
- Schedule appointments and verify insurance information for patients
- Assisted in the conversing of medical chart/EMR
- Manage co-payments, billing and other expenses
Admissions Assistant
The Mosaic of Springfield
Springfield, IL
01.2017 - 01.2018
- Receive and processed patient referrals from surrounding areas
- Acted as liaison between facility, patient, patient's family and referral source
- Obtained applicant information by requesting completed applications and medical information
- Screened patient by comparing patient's conditions to admission criteria
- Marketed programs and facility by answering questions and conducting facility tours
Business Office Technician
Memorial Physicians Services Capitol Healthcare
Springfield, IL
12.2008 - 02.2017
- Utilized excellent customer service skills in fast paced doctor's office
- Served as medical records assistant
- Adeptly managed a multi-line phone system
- Scheduled appointments and verified insurance
- Assisted in conversing of medical charts to EMR
Education
Medical Coding
MTI
Springfield, IL10.2008
Skills
- Task prioritization
- Information technology literacy
- Customer relationship management
- Verbal and written communication
Relationship building
Listening skills
Collaborative teamwork - Detail-oriented mindset
- Proficiency in medical terminology
Timeline
Referral Management Specialist
Memorial Health System
05.2021 - Current
HIM Indexer and Lead
Springfield Clinic
08.2019 - 05.2021
Patient Service Specialist
Memorial Health Systems
01.2018 - 08.2019
Admissions Assistant
The Mosaic of Springfield
01.2017 - 01.2018
Business Office Technician
Memorial Physicians Services Capitol Healthcare
12.2008 - 02.2017
Medical Coding
MTI
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