Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emylie Vargas

Chaparral,New Mexico

Summary

Detailed-oriented healthcare administrative professional with experience supporting federal healthcare system, military beneficiaries, and government operations. Proven background in referral management, call center operations, medical documentation and customer service. Holds an SF-85 Public Trust clearance and os experienced in handling sensitive information in compliance with federal regulations including HIPAA. Proficient in Microsoft Office and Excel, with medical assisting and phlebotomy certifications.

Overview

3
3
years of professional experience

Work History

Referral Management Specialist

TriWest Healthcare Alliance
03.2025 - Current
  • Process, review, and manage medical referrals and authorizations for military members and beneficiaries.
  • Coordinate care between patients, civilian providers, and military treatment facilities.
  • Ensure compliance with federal healthcare policies, program guidelines, and HIPAA standards.
  • Review clinical documentation for accuracy and completeness.
  • Maintain secure electronic records containing PHI.
  • Communicate professionally with providers and beneficiaries to resolve referral discrepancies.

Call Center Representative- Marketplace

Maximus
11.2024 - 02.2025
  • Assisted individuals with federal healthcare marketplace inquiries, enrollment, and eligibility.
  • Explained coverage options, benefits, and plan requirements.
  • Managed high-volume inbound calls while meeting federal quality standards.
  • Documented sensitive personal and medical information in secure systems.
  • Maintained confidentiality under HIPAA and Public Trust requirements.

Cashier

DK
08.2024 - 11.2024
  • Delivered customer service in a fast-paced retail environment.
  • Processed cash and electronic transactions accurately.
  • Maintained organized and efficient workspaces.

Deployed Services Support

Deployed Services
01.2023 - 08.2024
  • Supported Border PAtrol deployment operations under federal contract.
  • Provided administrative, logistical, and operational support.
  • Maintained accuracy and professionalism in high-pressure environments.
  • Worked collaboratively with government personnel.
  • Demonstrated discretion while handling sensitive operational information.

Education

No Degree - Medical Assistiant

El Paso Community College
El Paso, TX
01-2018

Skills

  • Microsoft Word, Excel, Outlook
  • Electronic Records
  • Data Entry
  • Medical Systems
  • Administrative Systems

Timeline

Referral Management Specialist

TriWest Healthcare Alliance
03.2025 - Current

Call Center Representative- Marketplace

Maximus
11.2024 - 02.2025

Cashier

DK
08.2024 - 11.2024

Deployed Services Support

Deployed Services
01.2023 - 08.2024

No Degree - Medical Assistiant

El Paso Community College