Javon Green
Summerville,SC
Summary
Dedicated Administrative Assistant with a strong background in customer service, data entry, and office administration. Recognized for delivering exceptional support and maintaining a high level of professionalism while resolving inquiries and managing tasks. A proactive team player committed to enhancing organizational efficiency and contributing to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Referral Management Specialist
Medical University Of South Carolina
Charleston, SC
11.2022 - Current
- Responsible for obtaining and processing signed physician orders and referrals to ensure precise clinical documentation
- facilitating effective care delivery and coordinating specialty and outpatient ancillary referrals.
Benefits Administrator
Benefitfocus
Daniel Island, SC
06.2022 - 11.2022
- Adhered to strict HIPAA guidelines to protect employee privacy.
- Managed continuous enrollment processes and yearly enrollment periods.
- Checked employees' benefits enrollment for accuracy and inputted data into Vista.
- Located medical providers for employees.
Healthcare Customer Service Representative
Fetter Health Care Network
Charleston, SC
03.2021 - 01.2022
- Answered over 25 patient calls daily regarding inquiries, scheduling, and complaints.
- Upheld quality control policies to enhance customer satisfaction.
- Prepared billing statements, ensuring accurate diagnostic coding.
- Coordinated with patients and healthcare professionals to address needs.
Medical Representative
Benefitfocus
Daniel Island, SC
09.2019 - 02.2021
- Managed a multi-line phone system, directing calls to appropriate personnel.
- Prioritized tasks to efficiently meet service goals and timelines.
- Exceeded customer satisfaction by devising creative solutions to issues.
Education
Associate of Applied Science - Healthcare Reimbursement
Virginia College in Charleston
North Charleston, SC06.2013
High School Diploma -
Conway High School
Conway, SC06.2003
Skills
- Call Center Operations
- Customer Relations
- Payment Processing
- Data Entry (Typing Speed: 40 WPM)
- Conflict Resolution
- Microsoft Office Suite Proficiency
Certification
- CNP - Certified Notary Public
Timeline
Referral Management Specialist
Medical University Of South Carolina
11.2022 - Current
Benefits Administrator
Benefitfocus
06.2022 - 11.2022
Healthcare Customer Service Representative
Fetter Health Care Network
03.2021 - 01.2022
Medical Representative
Benefitfocus
09.2019 - 02.2021
Associate of Applied Science - Healthcare Reimbursement
Virginia College in Charleston
High School Diploma -
Conway High School