Summary
Work History
Education
Skills
Timeline
Generic

Natalie Hristovski

Mansfield,Ohio

Summary

Assisted customers with healthcare-related inquiries and provided support for benefits-related questions. Documented customer interactions accurately to maintain comprehensive records. Resolved issues effectively on the first call to enhance customer satisfaction.

Work History

Case Management Support Specialist

Ohio Area Agency on Aging
  • Actively listened to members and advocates to understand needs and provide guidance.
  • Educated customers on healthcare benefits, services, and available resources.
  • Resolved service issues efficiently while documenting all interactions accurately.
  • Maintained confidential patient records in compliance with HIPAA and agency policy.
  • Collaborated with internal teams and healthcare providers to improve outcomes.
  • Used computer systems daily for documentation, email correspondence, and reporting.

Team Lead Server / Shift Lead

Buffalo Wild Wings
  • Delivered respectful and empathetic customer service in high-volume environments.
  • Resolved customer concerns promptly to ensure satisfaction.
  • Anticipated customer needs and provided proactive solutions.
  • Demonstrated reliability through strong attendance and adherence to schedules.

Education

High School Diploma - Associates of Arts

Mansfield Senior Highschool

Skills

  • Customer Service, Member Support, Benefits Education, Claims Support, First Call Resolution, Active Listening, Empathy, HIPAA Compliance, Documentation Accuracy, Microsoft Office, Remote Work, Schedule Adherence
  • Microsoft Word, Excel, Outlook
  • Electronic documentation and secure system navigation

Timeline

Case Management Support Specialist

Ohio Area Agency on Aging

Team Lead Server / Shift Lead

Buffalo Wild Wings

High School Diploma - Associates of Arts

Mansfield Senior Highschool
Natalie Hristovski