Aurora Cruz
Newark,CA
Summary
Professional healthcare associate with strong background in patient care, clinical procedures, and healthcare administration. Skilled in team collaboration, adapting to changing needs, and consistently achieving outcomes. Reliable, empathetic, and focused on delivering high-quality care and support to patients. Proficient in medical software, patient communication, and maintaining accurate records.
Overview
5
5
years of professional experience
Work History
Healthcare Associate
BAY AREA COMMUNITY HEALTH
03.2024 - 09.2024
- Improved patient satisfaction by providing compassionate and attentive care.
- Maintained up-to-date knowledge on industry trends through active participation in professional development opportunities such as conferences, webinars, or workshops.
- Served as an advocate for patient rights, ensuring that their concerns were heard and addressed appropriately.
- Promoted a culture of continuous improvement within the organization by participating in quality assurance initiatives and process evaluations.
Hardware Sales Associate
HOMEDEPOT
09.2019 - 01.2024
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
Universal Associate Banker Teller
Chase Bank JP Morgan
08.2020 - 12.2023
- Enhanced client relationships by proactively engaging in meaningful conversations about financial goals.
- Handled complex transactions, addressing any concerns or issues promptly and professionally.
- Achieved high customer satisfaction by providing efficient and accurate banking services.
- Conducted regular audits of teller drawers, maintaining accuracy and compliance with bank policies.
- Provided exceptional customer service while processing deposits, withdrawals, loan payments, and check cashing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of Science - NURSING
Chabot College
Hayward, CA01-2028
High School Diploma -
CROSSROADS HIGH
NEWARK 06-2019
Skills
- Patient education and advocacy
- Effective communication
- Strategic planning and execution
- Research and data collection
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Relationship building
- Teamwork and collaboration
- Customer service
- Honest and dependable
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Associate
BAY AREA COMMUNITY HEALTH
03.2024 - 09.2024
Universal Associate Banker Teller
Chase Bank JP Morgan
08.2020 - 12.2023
Hardware Sales Associate
HOMEDEPOT
09.2019 - 01.2024
Associate of Science - NURSING
Chabot College
High School Diploma -
CROSSROADS HIGH
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