Aurora Dacyczyn

As a Records Support Coordinator at Included Health Virtual Care, I manage electronic health records, coordinate external record requests, and oversee medical records to facilitate patient case progression. My key responsibilities include uploading medical records, processing requests, retrieving records, and assigning Care Coordinators and Records Specialists in a dynamic team environment.

• Assisted with inventory management, ordering, and maintaining cleanliness of work areas.
• Supervised team members and managed front-of-house operations.
• Prepared and served hot and cold beverages, ensuring quality and consistency.
• Cooked a variety of dishes per recipes and provided customer service, processing orders and payments.

• Greeted guests, verified patient demographics and insurance, and coordinated appointments.
• Managed phone calls, provided information, handled mail, ordered supplies, scanned documents, and maintained office expense records.
• Collected payments, billed insurance, and performed general clerical duties..

• Assisted pharmacy and store management with scheduling, workflow, and registered sales while providing customer support.
• Processed manual prescription claims, handled phone inquiries, and supported patient needs.
• Managed inventory, calculated dosages, filled prescriptions, and ensured accurate data entry.

• Delivered hands-on nursing care under RN supervision, ensuring patient dignity and comfort while monitoring vital signs, collecting specimens, and documenting activities.
• Collaborated with nurses to develop care plans, fostered patient relationships, and maintained cleanliness of rooms and equipment while documenting intake and dietary requirements.

• Ambulating individuals, monitoring vital signs and medication use, planning daily activities, providing compassionate patient care, assisting with personal hygiene tasks, coordinating care plans with doctors and nurses, building rapport with clients and loved ones, assisting with shaving, bathing, and oral hygiene, documenting information and communicating status updates, enhancing learning through structured playtime, helping with meals and snacks

• Creating and implementing curriculums, communicating with parents and guardians, implementing positive discipline, encouraging early literacy, planning and leading activities, supporting emotional and social development, managing general housekeeping duties, offering detailed daily reports, identifying warning signs, enhancing learning through play

• Maintaining child-friendly environment, cleaning and tidying the house, providing nurturing and safe environments, monitoring playtime, performing diaper/clothing changes, following feeding schedule, reading stories and promoting learning, promoting physical, emotional, intellectual, and social development