Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Leadershipextracurricularactivities
Languages
Affiliations
Timeline
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Dakshi Silva

Valley Stream,NY

Summary

Motivated and detail-oriented biomedical engineering student with a strong foundation in healthcare, combining clinical, administrative, and technical expertise. Experienced in patient care, medical records management, and optimizing office operations to enhance efficiency and accuracy. Bilingual with excellent communication skills and a proven ability to lead teams, address challenges, and deliver compassionate, patient-centered care. Eager to apply my diverse skill set to new career opportunities, with a focus on driving innovation and improving healthcare delivery. Committed to advancing the field through technology, problem-solving, and a continuous drive for professional growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Records Coordinator & Medical Assistant

Timothy Groth MDPC
01.2024 - Current
  • Maintain precise and organized patient medical records, ensuring compliance with confidentiality standards
  • Support medical procedures by assisting with patient preparation and post-procedure follow-up
  • Serve as a key liaison between providers, patients, and staff to streamline communication and care delivery

Medical Technician Assistant & Front Desk Lead

Harmony Cardiovascular Care
04.2021 - Current
  • Administer patient EKGs and stress tests with accuracy and professionalism
  • Efficiently manage patient scheduling, registration, and administrative workflows
  • Train and mentor new front desk staff to maintain consistent office operations
  • Oversee cash handling and address discrepancies with precision

Physical Therapy Assistant & Recreation Aide

Plattduetsche Home Society
06.2022 - 03.2023
  • Supported post-operative and stroke patients in achieving rehabilitation goals
  • Delivered therapeutic care to patients with diverse diagnoses, focusing on mobility and recovery
  • Collaborated with interdisciplinary teams to create individualized care plans

Check-In/Gate Agent & Certified New Hire Trainer

Air Canada
03.2023 - 01.2024
  • Delivered exceptional customer service by managing check-ins, boarding, and travel inquiries
  • Trained and mentored over 20 new hires, ensuring adherence to company policies and workflows
  • Resolved customer concerns with efficiency while upholding airline security protocols

Education

Biomedical Engineering - Major

The City College of New York
05-2026

Institute For Health Professions At Cambria Heights
06-2020

Skills

  • Medical Assisting and Patient Care
  • Electronic Medical Records Management
  • Bilingual Communication (English and Sinhalese)
  • Leadership and Team Mentorship
  • Strong Multitasking and Organizational Skills
  • HIPAA Compliance and Confidentiality
  • EKG and Stress Test Administration
  • Scheduling, registration, and cash management
  • Medical office procedures
  • Training and mentoring
  • Microsoft outlook, word, and Excel
  • Call center operations
  • Excellent time management skills
  • Client relations and retention

Certification

BLS CPR/AED Certified

Accomplishments

  • Spearheaded process improvements at Harmony Cardiovascular Care, reducing scheduling conflicts by 20%.
  • Trained over 20 team members across two organizations, improving team productivity.
  • Successfully managed patient records for over 500 cases annually while maintaining 100% HIPAA compliance.

Volunteer Experience

  • Institute for Health Professions at Cambria Heights, Led student conferences and organized literacy programs, including Book Buddies.
  • Albany Stratton VA Medical Center, Supported physical therapy sessions for patients, focusing on recovery exercises.

Leadershipextracurricularactivities

  • National Honor Society Member, 2016-2020
  • Founding Member of IHPCH's Model UN and Nursing Club, 2019-2020
  • Class Representative and Honor Roll Recipient, 2016-2020
  • President of Youth Club, New York Buddhist Vihara, 2020-2022
  • Founding Member and Social Media Manager for SemegaChange, 2020-Present

Languages

English
Professional
Hindi
Professional
sinhalese
Native/ Bilingual
Urdu
Professional
Tamil
Professional

Affiliations

  • In addition to my academic and professional pursuits, I manage a small makeup business, where I have developed strong entrepreneurial, time management, and customer service skills. I am also an active participant in open slam poetry, which has helped me hone my public speaking, creativity, and communication abilities. These extracurricular activities complement my work in biomedical engineering, fostering a well-rounded skill set that includes both technical expertise and artistic expression.

Timeline

Medical Records Coordinator & Medical Assistant

Timothy Groth MDPC
01.2024 - Current

Check-In/Gate Agent & Certified New Hire Trainer

Air Canada
03.2023 - 01.2024

Physical Therapy Assistant & Recreation Aide

Plattduetsche Home Society
06.2022 - 03.2023

Medical Technician Assistant & Front Desk Lead

Harmony Cardiovascular Care
04.2021 - Current

BLS CPR/AED Certified

Biomedical Engineering - Major

The City College of New York

Institute For Health Professions At Cambria Heights
Dakshi Silva