Cynthia Leyte
Chicago,IL
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Patient Care Coordinator / Medical Records Representative
Americans for Better Hearing Foundation
Burr Ridge, IL
04.2023 - Current
- Perform patient registration, insurance verification, prior authorizations, and demographic updates
- Coordinate with insurance providers, physicians, and healthcare staff regarding patient eligibility and treatment coordination
- Maintain HIPAA compliance, update patient accounts using EHR systems, and manage medical records requests
- Coordinate, prepare, and transmit medical records and correspondence to healthcare facilities and insurance providers while ensuring accuracy and confidentiality
- Process co-pays, maintain organized documentation, and support high-volume front office operations efficiently
Dental Assistant
Full Smile Family Dentist
Chicago, IL
12.2021 - 04.2023
- Maintain accurate patient records and prepare treatment rooms for procedures
- Assist dentists during four-handed general and oral surgery procedures
- Take and process X-rays while following patient safety protocols
- Educate patients on post-treatment care, oral hygiene, and follow-up instructions
Shipping & Receiving Associate
Sundberg America
Chicago, IL
04.2019 - 12.2021
- Processed shipments, updated inventory records, and assisted with cycle counts
- Maintained warehouse organization and accurate order fulfillment
Auditor / Customer Service Representative
Mintex Inc.
Chicago, IL
06.2018 - 04.2019
- Reviewed contracts and documentation for accuracy and compliance
- Assisted customers with account questions and payment arrangements
Shift Supervisor
PLS Check Cashers
Chicago, IL
03.2010 - 10.2015
- Supervised cashier operations and processed financial transactions
- Verified checks, balanced cash drawers, and delivered professional customer service in a fast-paced environment
Education
Manufacturing Technical Training Certificate -
Paul Simon Job Corps
01-2010
High School Diploma - undefined
Hubbard High School
01-2009
Skills
- Patient Registration & Scheduling
- Insurance Verification & Prior Authorizations
- Medical Records Management
- HIPAA Compliance
- EMR/EHR Documentation
- Front Office Operations
- Patient & Customer Service
- Payment Processing & Co-Pays
- Microsoft Office
- Dental Assisting
Healthcare & Administrative
Clinical & Dental
- Four-Handed Dentistry
- Digital X-Rays & Dentrix
- Oral Surgery Assistance
- Infection Control & Patient Safety
- Strong Communication Skills
- Detail-Oriented
- Multitasking & Time Management
- Adaptable & Reliable
- Patient-Focused Care
- Bilingual: English & Spanish
Professional Strengths
Certification
- CPR Certified
Languages
English
Spanish
Timeline
Patient Care Coordinator / Medical Records Representative
Americans for Better Hearing Foundation
04.2023 - Current
Dental Assistant
Full Smile Family Dentist
12.2021 - 04.2023
Shipping & Receiving Associate
Sundberg America
04.2019 - 12.2021
Auditor / Customer Service Representative
Mintex Inc.
06.2018 - 04.2019
Shift Supervisor
PLS Check Cashers
03.2010 - 10.2015
High School Diploma - undefined
Hubbard High School
Manufacturing Technical Training Certificate -
Paul Simon Job Corps